GoWild Spielothek

GoWild Casino - Fortune spins can't be used

They won't tell me the reason for them taking away my fortune spins. They blame almost every department they had and it says "If i make a deposit I get fortune spins" I had made deposits, and bought acouple from the store they have. But now I can't use any of them. I just want a explanation to why I got my fortune spins taken from me or for a return is every deposit or spin I bought at their store

GoWild Casino - Payments team will not contact me back

Hi

I won 4200 $ on June 12 2020 at Go Wild casino.
All my verification documents were uploaded that week.

On June 16 2020 they requested a self picture of me holding my identification and a proof of address, written gowild on it,
and the current date.

I provided them those documents a week later.

Since then I have had no communication with their payments team , I emailed them 2 times, I also went on chat 3 times and no one can help me.
Customer support only says , wait till they reply !

But it's been close too a month now and no one replies ? Come on !

I believe this complaint is the only way to get communication with their team. Please help !

Thanks

GoWild Casino - Won't pay a €7,500 withdrawal

$4200

On May 22, 2020, I applied for a total payment of 7520.91 euros. To date, no payment has been made. New documents are constantly requested every 48-72 hours. The casino tries in this way that the player cancels the withdrawal. So far, photo with ID and date in hand confirmation of residence (all notarized) have been requested. Account statements from the last 3 months although I have only been registered for 2 months. Neteller account statements in PDf format.
I have delivered everything!
The live chat is said to be unable to view the current status of verification and payment. Emails are only answered every 48-72 hours. Either the casino is broke or that is a common trick in this casino! I can only warn everyone against playing in this casino! The problems start with a withdrawal. The office is not based in Malta but in Bucharest! I was in Malta myself because I wanted to clarify the matter personally. Only the mailbox is in Malta! It is astonishing that a casino with such business conduct is in possession of an MGA license! Sorry for the bad english! Google Translator ;)

GoWild Casino - Not verifying account and not paying money

€7520.91

Dear Ask gamblers,

I signed up to go wild casino about 2 week ago. I am diposited 195DOLLAR Diposite and winning amount total amount 340 DOLLAR I Request to cashout money I was told I needed to send docs. I sent everything they asked for and said it would be no longer than 72 hours. I waited well over that and nothing happened 8 days I am wait. Every time I cintact them they just keep saying they will escalate it. And I am requesting for details of my issues Live chat supporters then his always sending me other answers example iam send screen shot in ATTACH FILES. I just want my account verified and paid out. Please help, thanks.

GoWild Casino - Complicated verification process and delayed payment

$340

Hello,
I've had an email from gowild for a casino bonus, deposited and finished wagering with 6500€ left in my account. I have submitted many documents for verification and they keep asking for more documents. I have been to the notary office twice and to the bank twice to get some sort of bank confirmed statement. Now they are having problems with me submitting a notarized bank statement that is from a different month then the first statement I've sent for verification.
Now I run a restaurant which I have to keep closed to do this running around for a casino winning that should be paid out with no problems. No terms were broken and everything is fine on my account. Who is going to pay for the massive losses that I am suffering because of this casino???
I asked around and a female friend of mine told me she submitted 12!!!! documents, all approved but they still wanted more untill she just gave up. They owe her 6000€. Someone has to stop this company! They can ask for documents untill I loose more then my winnings amount to!

GoWild Casino - Withdrawal of $1,000 denied unjustly

€6500

Hi,

I have been playing at GW casino for ages now as it’s one of the better ones allowed in my country. I have played at other casinos and withdrawn money and verified my account without issue and in a timely manner.

I won $1000 recently at GW and requested a withdrawal, they asked me to email/upload my identification which I did, three emails I sent and uploaded to their website which for a decent online casino I would’ve of expected a better software.

I understood that verification can be upto 48 hours and waited, I spoke with their 24/7 live chat and many times was told different things by the operators the main one was “this isn’t something I have access or can find out for you, please email the payments team” or generic replies. Once I was told that it was because they run in GMT time I said “that’s fine but 48 hours is still 48 hours everywhere”.

I spoke to an operator just on the 48 hour mark i spoke to another operator who said that another photo of my bank card ending in 5865 was needed as the others were blurry I checked the photos I submitted and they were clear to me but I re-took the photos and sent them through.

Around the 65 hour mark I spoke to another operator to be told that this is “our of their hands again”

So I wake up this morning around 72 hours later to receive the expected, “your withdrawal has been returned to your casino account due to incomplete information provided”.

And guess what they want a photo of a bank card to a bank account I no longer use with a bank that I stopped banking with last year.

So of course I go on live chat to find out why this is needed as it’s not the card a I used for any deposit this year. To be met with responses such as “that information is not stated” and “I cannot give you any information regarding why this is needed”

They’ve asked me to email payments this information and guess what? The payments team works Monday-Friday only in buisness hours so I will not get any response for 48 business hours. It being Saturday in my country this was great news.

I stated I do not have the card anymore. To be told I need to provide bank statements from July to October last year for this card.

I asked what transactions they were looking for as I don’t think it’s any of their business what else I spend my money on.

Only to be told once again that they “do not have that information in their department”

So no I have to either send through my personal information from an old bank account and wait a ridiculous amount of time to head back from payments who only work business hours for an online casino that operates 24/7!!

I asked to speak to a manager and of course she’s in a business meeting at 7:14pm on a Friday GMT time.

But she “left a note on her desk, to contact me back”

I find this absolutely ridiculous and would really like some help. I’ve screen shot every conversation.

But I feel like this will be a long and painful process. Please avoid this casino.

GoWild Casino - Delayed $1,300 withdrawal

$1000

Hi there to all askgamblers team and happy upcoming New year,my problem is that I have play in gowild casino and manage to win 1300 and made Cash out,and of course they ask my documents for verification account it's normal I have play casinos for 13 years so I know I send them my documents drivenL and photos of bill where all my address is on it they accept it,and I wait well I get new mail that it's not anaff I have to do the same process but this time I need to hold my documents in my hand and make photos for them??I made it but still they have reason to to not pay my wins and verified my account I never had this in any other casinos that they ask this ,very poor casino and they have MGA ,this is how you guys make players happy ??I gladly ask askgamblers team to help me out from this problem,cheers Happy New year

GoWild Casino - Unfairly Denied Winnings

$1300

On the 2nd November I deposited $80 into my online account and played several games from about 9pm to 2am.

I won an amount of $5,000 and withdrew $4,500 but then I played a further $1,000 and withdrew $3,500 which was to be transferred via bank transfer and I had provided a copy of my bank statement assuming that I would be paid out what I had won.

My winnings were accumulated over the period of several hours and I received those winnings off the back of playing several different games including jackpot games, betting up to $12.50 per bet at times and the credits increased dramatically awarding me $5,000 in total which I withdrew $3,500 after playing back $1,500 on the same night.

I requested a withdrawal of $3,500 and provided my bank statement then emailed GW Casino asking roughly how long the bank transfer is likely to take.

After I had requested a withdrawal, I emailed GW Casino asking how I redeem my bonus and free spins that they emailed me I had access to.

I then received a response from GW Casino advising me that the auditors have checked my history and it would seem that I have in fact breached their bonus terms and conditions. They had the right to withhold my winnings but as a gesture of goodwill they would credit my online account with $80 which i originally deposited plus $20 which needed to be wagered 30 times in order to cash in my winnings.

I emailed GW Casino back and asked them if they were going to give me my $3,500 winnings and explained that my winnings were not won on a bonus or through free spins, they were won over the period of several hours.

I checked my account and it had been closed.

I then emailed GW Casino asking for clarification as to why my account was closed and told them how dissapointed I was that this has happened. I received no response. I tried logging into my account and realised that they reopened my account and I continue to receive emails that I have free spins in my account.

They want me to spend more money but they won't pay me what I won fairly.

I have been a member of the GW Casino for a number of years and in March this year, won $10,000 which I provided my bank details for and was paid this amount without issue.

I really hope this is resolved because I have spent in excess of $10,000 on this site.

I have screen shot all my evidence including the emails I sent back and forth to them which I will email to the email you have provided to me as I can't attach it to this complaint.

Thanks in advance.

Donna < surname removed >

GoWild Casino - Yet to receive a confirmed withdrawal

$3500

On the 30th of Sept I received two emails confirming my Visa Debit card withdrawal had been approved and processed by GW Casino (Go Wild affiliate?)
All of my identification and supporting documents were approved and my account verified...
As of the 10th of Oct I am still yet to receive the money.
Despite being helpful and responsive to the first query I sent on the 4th, my emails are not receiving any replies now.

This is my first casino withdrawal, I understand the process may not always be ideally smooth sailing, but I would very much appreciate some kind of information or correspondence regarding my withdrawal.

Thank you x

$1000

Beschwerde-Statistik

Gelöst 33

Durchschn. Betrag $ 2,156

Durchschn. Dauer 13 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

5.3/10 ● 80 Bewertungen

Top-Bewertungen unserer Spieler

baboonster2012

2/10

They do pay for your winning.

Be careful when playing with this casino. i'm a platinum members at this casino.whenever u win big and made a withdrawal try to avoid this casino for several days or weeks..becoz your next play will be a straight loss until they meet with half amount that you had withdraw.i already spent 10k usd here and if refer to my acc history also they are weigh the amount of deposit and withdrawal by 50%.there will be screen freeze, lagging while u having a bonus round on slots and also been kicked out of the server.my worst experienced is 295 clicks with no single bonus round after i made a withdrawal request for half the amount i had won..i made reversed withdrawal which end up i loss all that i had won.it happened once but continuously until they get back the money u had withdraw on ur previous win.

julieaudrey

3/10

It's a Microgaming Casino so they have all the great games. It's a pretty good casino at first.

Have you ever try to claim a bonus on GoWild Casino ? When you're a new player there's no problem but as soon as you made a couple deposits, they do not care anymore ! The only way to claim a bonus there is with the direct chat but the bonus never work ! Everyday I receive special promotions, bonus, free spins from the promotions department but when you try to claim it they say the promotion it's not available right now. The wagering requirements are very high too.

catapultaudio

7/10

Go Wild is one of the largest independent Microgaming casinos I am aware of still around right now in 2014, as opposed to being part of a larger group - nevertheless, they have never offered a huge amount of incentives to separate them from other players in the market.

One thing that did keep me returning to Go Wild for a long time was their freeroll slots tournaments, available only to those players who chose to interact with the casino via their download "Viper" casino client. Go Wild offers several daily, weekly and monthly freeroll slots tournaments as well as special "VIP" tournaments reserved for their most valued members, only the "Belle Rock" group casinos currently offer more such tournaments, and I expect that will change soon with their recent acquisition by the Digimedia group.

Some players insist that Go Wild offers a superior RTP on their games compared to other Micorgaming casinos. I do not believe this to be the case, but I can say with certainty that over the years I was certainly very lucky whilst playing there - many Royal Flushes playing video poker, many extraordinary blackjack sessions, and some fantastic hits on the slots.

Customer support were perhaps average - I never felt they were as helpful as those working at 32red, and I always hated the long withdrawal pending times - despite what is advertised here at AskGamblers, my Skrill withdrawals always took over 24 hours to disappear from pending/reversible and even then, often another day would pass before the funds appeared in my e-wallet despite the fact transactions are processed immediately after the casino presses the button.

Nevertheless, if you are able to play Go Wild! in your country, I do recommend them, with DigiMedia buying up the vast majority of the Microgaming only casino market, these have become the 2nd choice behind 32red, with everybody else following them - I expect all the DigiMedia casinos to drop their freeroll slots tournaments over the next year, which will leave Go Wild as the clear second runner as far as offering benefits to their loyal players is concerned.

lessleey

10/10

I am delighted with go wild casino ! I had a scary start, deposit not credited,I had same issue with prime casino and it was a nightmare but not so with go wild, as soon as I logged on to live help and reported the issue they handled it quickly and so pleasantly ! Hannah , the casinos rep stay on line with me until the problem was resolved. am more than delight,

Johnnygotthebone

10/10

Everything except the 48 hours pending period allowing reverse withdrawl.

These guys have the best paying casino on the planet! No one can touch their payout rate. I cashed out 10k+ in the last six weeks several times from minimal deposits, 25 loyalty points and last week hit 16k on immortal romance from a belated 90 bonus after balance was 0.

There is no other casino that pays this well. None. And I have played them all! Deposit here and see. Good luck.

48 reverse withdrawal! Pathetic! Even though 5 weeks ago I reversed 5k and then cashed out 16k later that night. Love and hate that option!

lessleey

1/10

I find it really annoying that on here in their casino informationthey state YES to allowing manual flushing yet once I had joined live help told me no they don't offer it, and if they did it would be subject to approval from their fiancé department BUT that option is not available as they do not allow manual flushing, when I told them it says they do on here , they said no it doesn't, so I had to copy and paste their casino information from here to live help,no apologyfor calling me a liar and some lame excuse of details not being updated on here, needless to sayI will no be playing at this casino, 1 because they lied about what they offer and 2 because they said I was lying and even when I proved I wasn'tno apology,like am going to give these nasty ppl my money

hajnrih

10/10

After Rival, Microgaming casinos were the first I joined in. Go Wild was one of the first casinos from this software that I joined. I don’t remember when it was exactly but I think I have an account here for about 2-3 years. As usual I joined these casino through some affiliate site which was giving away some free no deposit spins. This casino has a really wide offer of slot games which I love. Over the years I have made a few deposits here and had one or two withdrawals. I always got my money fast and I was always paid in full for my winnings. So I can confirm that this is a really fair and safe casino to play in.

When I first registered here I really liked their website.Its really well organized and has a very good design. They saved no experience in creating a site that would generate safety and would offer the player a quick view of what they have to offer. You can see there that slot games are in first plan with a wide offer on their front page. You can choose to play this casino in download or instant play mode and they also offer a mobile version. I prefer download so I always keep an icon of their software on my desktop if I choose to have some fun here.

Live chat support is another great feature in this casino. They are always available and I have contacted the on numerous occasions. I can say that their operators are one of the kindest and most professional I have ever met in any casino. That is one of the main features of a great casino.

The bonus offers from this casino come to my mail every few days. They offer some great match bonuses and the most important for me free spins bonuses. Recently I was offered 200 free spins on Hitman for a 20 euros deposit with only 35 x bonus wager. I really like that they require only wager on the bonus and not deposit +bonus like in many other casinos. Off course there is no max cash out so if you're lucky you can try and break the bank here. I haven’t succeeded yet but hope never dies.
Whenever I play here there are only a few games that I try. I start with Hitman and move on up to Thundestruck II, Immortal Romance and Avalon II.

It is always a pleasure to play here and to talk to live chat support and for that I will rate them a high 10out of 10.

trstnguevarra

10/10

The best part was the 20 free spins. I played terminator 2 and had a good time. I think deposited and played roulette. I played a few rounds of roulette and doubled my money then cashed out.

Overall this is a very good casino and I will come back and play more. Live support was very eager to help and removed the bonus right away. I would say this is top 5 best microgaming casinos.

9/10

- had an issue depositing with Visa but finally it worked.
- tried to withdraw with visa but got a request that i could not withdraw to card but use some other wallet for withdrawal
- request verification documents on $20 withdrawal. Maybe something bigger like $100 or $200 but $20? come on!

LilianInThaHouse

9/10

Go Wild Casino is one of my favorite places when it comes to casinos that are run by microgaming software. I think this casino is much better than its rivals almost in all criteria. I will start with their support. Several times I got in touch with their live chat support. I was very happy with their agents,always nice and professional and most important for me, willing to help if you have any issue. Such a support is really rare in other casinos. They deserve 10 out of 10 from me.

Secondly, they have a very good bonus offer, maybe the best one compared to other casinos run by microgaming software. If you create an account at this casino, expect to receive emails with bonus offers all the time along with free spins bonuses. It’s only up to you to make a deposit of 20 euros minimum. And then you can choose anything from their huge bonus offer.When it comes to the withdrawal process its not the fastest one but you can expect to be payed within 2 – 3 days. Even when I made my first withdrawal I was payed within 3 days on my e-wallet, Skrill account. There are many slot tournaments too. Besides the common tournaments that can be found in almost any of the microgaming casinos there are some of them that can be found only in Go Wild Casino.I used to spend hours playing and having fun. I used to make decent money here too.

All in all, I am very satisfied with Go Wild casino and I mostly play here once a week and I am very satisfied by the treatment I have in this casino. Talking about cash outs,, well , I had a few but mostly smaller amounts 50 – 200 euros max. I am not a high roller player and I do not risk too much because gambling is only fun for me . Of course, I would recommend this casino to anyone who likes great microgaming games.

Johnnygotthebone