Geschlossen: 21.com Casino ist geschlossen, versuchen Sie es stattdessen mit:
21.com Casino
- Top-Spielautomaten von lizenzierten Anbietern
- Modernes Design und mobile Spielothek
- Support rund um die Uhr geöffnet
- MGA-Glücksspiellizenz
- Kein Telefon-Support
- Einzahlungs- und Auszahlungsgebühr
21.com ist eine modernes und seriöses Online Casino mit Glücksspiellizenz, das von iGaming-Fachleuten mit jahrelanger Erfahrung in der Glücksspielbranche den Kunden bereitgestellt wird. Die Online Spielhalle bietet hunderte von Spielautomaten, die von erstklassigen und lizenzierten Spielanbietern wie Pragmatic Play, Microgaming, Play'n GO, Elk Studios, Thunderkick, iSoftBet, Quickspin, Betsoft, NYX Interactive unterstützt werden. 21.com ist auch eine mobile Spielothek mit einer innovativen und ansprechenden Designlösung. 21.com ist von der Malta Gaming Authority lizenziert und reguliert.
Nicht zugelassene Länder
Der Zugriff oder die Nutzung der Website aus diesen Ländern ist nicht möglich: die Vereinigten Staaten, Großbritannien, Australien, Italien, Schweden, Belgien, Dänemark und Portugal. Die vollständige Liste der eingeschränkten Länder finden Sie im Drop-down-Menü.
Online Spielautomaten
In dieser virtuellen Spielhalle gibt es eine bemerkenswerte Auswahl an Online Spielautomaten mit Gewinn-Potenzial von Top-Anbietern, wie Pragmatic Play, Microgaming, Play'n GO, Elk Studios, Thunderkick, iSoftBet, Quickspin, Betsoft und NYX Interactive. Zu den beliebtesten Video-Spielautomaten gehören folgende Titel: Ticket To The Stars Slot, Book of Dead Slot, Dragon Maiden Slot und Ecuador Gold Slot.
Mobile Spiele
Die optimierte und benutzerfreundliche Website ist kompatibel mit allen mobilen Geräten, daher ist 21.com auch eine sichere mobile Spielothek mit Lizenz. Spielerlebnis per Handy oder Tablet ist jederzeit möglich, da das Design äußerst modern und intuitiv gestaltet ist.
Kundendienst - Support
Das fachkundige und deutschsprachige Kundendienst-Team steht den Mitgliedern per Live-Chat und E-Mail rund um die Uhr zu Verfügung. Die Mitarbeiter sind äußerst freundlich, daher schneidet der Kundenservice bei unserem Testbericht gut ab. Im FAQ-Bereich sind Informationen über Ein- und Auszahlungen, Registrierung, Bonusangebote und Freispiele zu finden.
Sicherheit und Fairness
Zahlungsvorgänge werden bei 21.com durch die branchenübliche SSL-Verschlüsselungstechnologie geschützt, um die vertraulichen und personenbezogenen Daten bei der Übertragung zu schützen. Darüber hinaus wird auch ein zertifizierter Zufallszahlengenerator eingesetzt, um faires Spiel zu gewährleisten.
Online Casino im Test: 21.com
In unserem Testbericht punktet die 21.com Spielbank mit der EU-Glücksspiellizenz, Transparenz, vertrauenswürdigen Software-Anbietern, Sicherheit und dem tollen Design. Auf der modern gestalteten Website werden Kunden in wenigen Sekunden das Lieblingsspiel finden.
Von Experten empfohlen
Spielerbewertungen
I love the games they have and you get emails everyday with a new promotion which I play often! If you deposit during the week you get 21 free spins on Saturday and 21 free spins on Sunday.
I've played this site for a long time but about a week and a half ago I got a popup telling me I had to verify my account and offered me 100 free spins for doing it. Usually there's a popup offering 20 free spins for verification but for 100 free spins...sure I'll send in my info.
It says 72hrs max for verification, well I did it Feb 20th and it's Mar 2nd today. I've sent several messages through their site and have not heard back at all, not even a message saying they've received my message. I'm not even trying to withdrawal at the moment just trying to get the 100 free spins that was offered.
Like I said I love the promotions they offer, but the support they offer .....!
The design of the pages, images and layout is very nice. Good collection of games and providers. Deposit went very fast. Would love to play here more but if the transaction and verify process is so slow i don't want to deposit extra because i don't know i get verified eventually.
Verification take ages still pending couple of days. You can register and deposit as much as you want, but withdraw no. They say verification can take up to a week, how hard is it to check a passport and energy bill?
Very slow withdrawals, also read that in other reviews. This is really bad.
Hi PJOTR2015,
Thank you for sharing your feedback regarding 21.com!
We are pleased to hear that you have been happy with our game selection and the design!
We would like to apologize for the experienced inconvenience and that your document verification has been taking longer than usual.
Verification of your KYC documents is not usually taking longer than 48 hours if you have submitted your documents using the upload facility section of our website.
To be able to take a look at your case and forward it to our Payments and Fraud department, we would like you to confirm your registered email address at 21.com.
In order to do so, we kindly ask you to contact our customer support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at 21.com, we will investigate your case and provide you with further information.
Don't hesitate to contact us if you are experiencing any further issues.
Best regards,
Karoliina
The layout of the site is very nice!!
You have video slots what I like to play to.
The money is on your account very fast so the deposit methods are good.
I read comments from months ago. A lot of people complaining about the withdraw pending time from 72h. The casino reply that they are working on it to make it faster! How much time do they need to fix this?
They send me an email when I have to verrified my email adress in the email was written about fast withdraws fast is for me 1 - 2 hours and not up to 72 hours. This is misleading the costumer.
Also the responsible gaming area is bad.
You have much better casino's. This casino is a no go for me.
Hi SAND3R,
Thank you for your feedback regarding 21.com!
First of all, we are sorry that you are dissatisfied. Please be assured that we treat all feedback with the utmost importance and constantly strive to optimize and provide the best service to all our customers.
Our time frames to handle the transactions are up to 72 hours, but we aim to process all the withdrawals as soon as possible. We apologize if the information regarding this has been misleading.
As for your query in regards to responsible gaming, you can set a different kind of responsible gaming limits to your account directly from our website.
Should you require further assistance in regards to the aforementioned, please feel free to ask assistance from our customer support, who are available through live chat 24/7.
We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us.
Kind regards,
Alex
Design, games available, amacing bonuses, Fun games, fast deposit and pretty fast withdrawl. One of my favorites, but does have a little way to go with custem service
Only thing I don't like is waiting time on service, and that the chat button is placed on a bad spot covering some games where you need to see screen.
They are also slower on withdrawel then sisterpage
Hello NINAF,
Thank you for sharing your feedback here at AskGamblers!
We are happy to hear that you are satisfied with our bonuses, game selection, and design!
We apologize for the experienced inconvenience regarding the waiting times when trying to reach our customer support. We aim to have our customer service fast and efficient and we work hard towards getting it to be the best one in the industry so that the player experience can be the best possible!
We are also aiming to process all the withdrawal requests as soon as possible, but time frames to handle the transactions can take up to 72 hours as long as all the needed documentation has been verified beforehand.
If you have any other feedback, don't hesitate to share it with us here, or through our customer service!
Best regards,
Alex
I like All the games. There are A lot of slot machines that I really like. Quick money on your account. Every day you get a message that there is a bonus available.
Client support, they never help you. The only thing you hear is we'll get back with you or I wait for an answer I will send you an email and unfortunately they never do😏. The whitdrawal process is also disappointing I cashed out €1500, 4 days ago and the money is gone and nobody can tell me where is it but i still don’t have it on my bank account. I play a lot af casinos and I never experience this before. One thing I know, I will never play here again!!
Hi VERGINIAELSHOT,
Thank you for taking the time to review 21.com at AskGamblers!
We are grateful to hear that you are happy with our bonuses and game selection!
We would like to apologize for the experienced inconveniences regarding the waiting times when handling your withdrawal request. Our time frames to handle the transactions are up to 72 hours as long as all the needed documentation has been verified beforehand.
To be able to take a look at your case and forward it to our Payments and Fraud department, we would like you to confirm your registered email address at 21.com.
In order to do so, we kindly ask you to contact our customer support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at 21.com, we will investigate your case and provide you with further information.
Don't hesitate to contact us if you are experiencing any further issues.
Best regards,
Alex
Top Casino! Ich habe zwar noch nicht groß gewonnen / Geld ausgezahlt aber die Seite gefällt mir sehr!
Enorm große Spielauswahl macht das Spielen auf einer übersichtlichen Webseite zum Spaßerlebnis.
Ich bin zufrieden! Grüße
Design of the website 21.com is very good. Every game you can think of is offered to the player. The also offering Live casino options like blackjack, roulette etc. That's the future if you ask me.
Deposit options are good and very fast.
The live support get's a + as well. Sometimes you have to wait for 10+ minutes but they are really helpful and kind.
The live blackjack tables can use an extension in numbers. Now they are offering 5 tables and that causes a lot of waiting time to get a place at the table and only 2 tables are for the low bidders (€10,- per round). I hope this will be more soon.
The withdrawal time is really slow (still waiting from a withdrawal from last week, 07-05) and not one e-mail from support that they need some documents to approve my withdrawal.
After some days I contacted support by myself and then I got the request that I need to upload some documents. That's not how it suppose to go. But that's mine opinion I guess.
Hi RK078,
Thank you for sharing your feedback regarding 21.com on AskGamblers.
We are happy to read you enjoyed the offered games and services at 21.com!
We have forwarded your comments regarding both the waiting times and the setup of the blackjack tables, thank you for your feedback!
As of the waiting times and the flows related to the verification and withdrawals, we would like to apologize for the experienced inconveniences. We are in the process of expanding our Payment and Fraud teams, as well as our Support Department. Some new additions are on the pipeline, such as automated withdrawals so we are aiming for improvements in all possible areas.
We would like to take a further look into your case. Could you please provide us with your registered e-mail address in 21.com so we can give you further information and a solution?
Thank you for your collaboration and Best Regards,
Alex
I actually liked everything about this site. I have been playing online games for years now and to be honest, I have never ever come close to winning enough to even think about a withdrawal.
However I did win here enough to withdraw $400 dollars and this makes me very happy, especially with what's going on with this Pandemic and there being no work right now. That every extra dollar will help big time.
I honestly can't say that I have any dislikes so I am a happy camper today. I have played many other online sites and this one for me had to be the best experience yet by far.
Hi BCNEWF,
Thank you for taking the time to review 21.com in AskGamblers.
We are happy to read how you liked our site and that you enjoyed your playing experience on our site! And also, congratulations on your winnings!
Thank you again for your kind words, we will make sure to share your feedback with our whole team!
We hope to be able to continue offering the best possible playing experience at 21.com, as we are in a never-ending improvement process!
Wish you all the best and hope you are staying safe and healthy!
Kind Regards,
Alex
User interface is great! It's fast and without any lags.
You have soo good choice of games, that is amazing.
Deposit is done within few minutes.
Very rich deposit methods.
And the welcome bonuses were great! And also they are always available bonuses to collect.
Very long waiting time for live support. From 5-30 minutes.
Incredibly long withdraw time. Around 72h.
I have requested my withdrawal over Skrill about 48h ago and still waiting. I did ask live support if they need some ID documents to speed up process, but there wasn't any response needing ID verification.
You must fix those withdraw times!
Hi SKOCO,
Thank you for leaving your feedback regarding 21.com.
We are happy to read how you like our site and how you enjoy it, thank you very much!
Regarding the waiting times you have experienced, we are doing our best to increase both our Support and Payments and Fraud teams quickly in order to offer a better experience to all our players.
We are also looking into new additions to our services such as automated withdrawals for some payment methods, so hopefully, we will be able to see shorter waiting times soon.
Again, thank you for your feedback and wish you a great week ahead.
Kind Regards,
Alex
The design of the website 21.com is fantastic. A lot of slot games, very extensive range! Nice catalog. Lot's of deposit methods. Very quick sign up.
Enormously slow chat ( 7-8 people in line before you )
Very slow verification ( have to wait for days )
Very slow withdrawal time ( and no email confirmation of withdrawals )
Hi JDEKKERS,
Thank you for taking the time to review 21.com! We are happy to read that you really liked our site, catalog and the different options we offer to you as a player.
Regarding the negative points you have mentioned in the review, we are doing our best to improve the waiting times in all our areas by increasing the number of our Payments and Support agents. The verification process is requested and processed by our Payments Department as soon as it is needed and for this reason, you might face a longer waiting period when sending the documentation proactively.
Due to the current worldwide situation, there has been an increased workload on our Support and Payments teams, meaning bigger queues when reaching Support and longer waiting times generally. As mentioned above, we are expanding our Payments and Support teams in order to aim for the best and quickest service levels.
Thank you for your understanding and do not hesitate to reach us if you need additional information regarding any matter.
Kind Regards,
Alex
Lots of games from most providers.
Live Chat is pretty fast. You have to wait like 5 minutes.
Interesting bonuses.
The website is easy to use and a good overview also by mobile.
Hi there,
I got to say I feel kinda played in losing my balance..
I got up to 2000 euro and tried a lot of times to withdraw that balance. Most of them I tried via trustly, that's also the way I deposited and every time the withdraw failed. I've also tried via skrill but also that was declined.
I know its hard to not cancel your withdraw and keep playing, trying to get more money. So what I did was setting a loss limit to 10 euro per month. Somehow that never worked until now when I barely have a balance. Why didn't that work when i was @ 2000 euro. I've also blocked my account for 24 hours so I couldn't cancel my withdraw. Seemed like a good idea to me. When I came back 24 hours later I see my withdraw got cancelled again and my balance was back again. I have had multiple contacts via live chat which all said I would get emailed by the payment team. Never happened as well.
So I got frustrated and started spending the balance. Till the point I got to 270 euro left and decided to at least withdraw that. To my surprise that 270 euro is on my bank account within 24 hours.
I really feel ripped off here..Why didn't that happen when i had 2k balance?
Hi LUIKI,
Thank you for taking the time to review 21.com on AskGamblers, and also for your kind words regarding how you like the site, our Support's service and the offers all together!
We are also sorry to read that you didn't have a positive experience. Upon checking our system, we would like to clarify the following points.
Some of the withdrawals you requested were requested through a different method than the one used when the deposit was placed. This is the reason why some of your withdrawals were canceled by us. The remainder of the withdrawal cancellations were made by yourself and we were not given the opportunity to process your withdrawal request.
Regarding the limits in your account, since you placed a limit on the losses, it did not apply to the total amount of winnings you had accumulated in your account. This action would have prevented you from losing the selected amount from your deposited amount. Our recommendation for future occasions would be to select either a session or wagering limit.
We hope the information above has been helpful and has given you the answers to your concerns. Please do not hesitate in coming back to us if there is any point you would like us to explain further.
Kind Regards,
Alex
Gave 21.com after discussions with their great support team from my previous review, was just unlucky last time, these guys a great and very legit play there with confidence, excellent support, great interface and game selection and fast cashout
Nothing actually they have everything and they want to keep their players happy. They came back to me after my last review and had good answers. I trust them 100%
Hi DELISLEP01,
Thank you very much for your kind words and for taking the time to leave a review on AskGamblers.
We are excited to hear that our players feel that we want them to be happy. Let us wish you good luck with your future visits to 21.com, as it seems like it was the only thing missing in your experience!
We will keep on doing our best to improve your journey with us and will make sure to forward your feedback to our Departments.
Kind Regards,
Alex
Very extensive selection of games. User friendly site and overall good performance. A lot of promotions with freespins. Always received money not always within 48 hours. I was able to cash out a certain amount without verification. Live chat is available and helpful.
21 was my favourite casino before they implemented a few changes last year and a negative experience with customer support about verification. A fee on certain deposit- and withdrawal methods and increasing the minimum withdrawal limit for example. Verification took about a week and had to deliver the requested documents twice. In the current age this is absolutely not done because the information is privacy invading.
Overall I think it's still a nice casino but due to the above reasons and experience I prefer other sites who are also paying out faster. I would rate this casino 2 stars more a year ago.
Hi PORKA,
Thank you for the review. I am happy to see that you enjoy the services we offer.
Regarding the transaction fees and the withdrawal limit - They are there for operational purposes, to be able to offer many different payment methods and to enable the best possible service. We are looking into how we can optimize the processes so your experience will return to the initial one once again.
I tried to find your user without luck. Could you mind sending me a PM with your username so I can investigate what happened in your case and also look into the possibilities of a goodwill compensation? Thanks in advance.
Kind regards,
Alex
Excellent services, good gambling and fast withdrawals !! Only need a first check of ur identity, very easy to do and easy supported subscribe, you can get a god damn lot of free spin with this casino :3
Hi MARPODE,
A big thanks for the review, I am very happy to see that you enjoy 21.com.
Have a good day and good luck in the casino!
Kind regards,
Alex
Echt wunderbares casino ,kommt man gut zu recht.Das Casino hat viele tolle Busangebote und so gut wie alles an spiele.Die Vielseitigkeit und die schnelle Bearbeitung der Finanzen
Hatte bis jetzt noch keine Probleme Wüsste nicht was mir nicht gefällt
Außer vielleicht das es kein Telefon Support gibt
Habe sonst nichts auszusetzen
Kundenorient und freundlich!
Gute übersichtmeines Kontos und meiner Boni
Gerne empfehle ich das casino weiter
Ich spiele gerne bei ihnen weiterhin Im eventuell den Jackpot zu knacken
Echt wunderbares casino ,kommt man gut zu recht.Das Casino hat viele tolle Busangebote und so gut wie alles an spiele.Die Vielseitigkeit und die schnelle Bearbeitung der Finanzen
Top Spiele viele Neue mann kann flüssig spielen Super Angebote und Bonus schnelle Hilfe wenn wann Probleme hat Support ist auch ok Einzahlung ist auch schnell und sicher
Hatte bis jetzt noch keine Probleme Wüsste nicht was mir nicht gefällt
Außer vielleicht das es kein Telefon Support gibt
Habe sonst nichts auszusetzen
Schneller und guter Support, auch dier Auszahlungen gehen sehr schnell. Das spieleangebot ist für mich auch ausreichend.
Zudem gibt es unmengen an Freispielen.
Nice website and good games too. The payment works fast and the helpless is great. The most best thing is there bonus options with high volatility. Software is great for mobile and pc.
Hi J.SPRINGMEIER
Thanks for your review and your kind words!
I am happy to see that you are satisfied with playing on 21.com.
Kind regards,
Alex
klasse spiele seriöser Anbieter.Netter kontakt.Schnelle verbindung sehr große Auswahl...für jeden etwa dabei.Super einfache Oberfläche der seite man findet sich schnell zurecht.Viele ein und auszahl Metohden.
Good interface, excellent game selection, good welcome bonus, ok chat and email support, on the surface looks like a good contender for the finals. Very good deposit options.
I like it.
Hi ICHATZE,
Thanks for the review and the kind words!
I am happy to hear that you like 21.com. Stay tuned, so that you in the future will love it.
Kind regards,
Alex
The casino looks great, runs great and has super fast deposits! also a great variety of games! All games starts super fast, also happy with the variety of live games!
Every time I've had an encounter with live chat has been so frustrating as it seems like they don't know what they are talking about and don't even understand what I'm saying! also, withdrawal takes 0-72 hours, absolute disgrace. Been waiting for a while for my withdrawal now and I cant wait until I get it so can leave this website for good, It can be nice to hit a big win but that good feeling goes away fast when u try to withdraw in a badly informative withdrawal page and clueless chat support.
Hi JOOOOOH,
Thank you for the review!
I am sorry to hear that you have not gotten a good experience when in contact with support. I couldn't find your user. If you send me a PM with your username or registered email, I can investigate what happened and straighten out any question marks.
We are striving to approve withdrawals as quickly as possible. We are aiming to be able to do this even quicker moving forward by expanding our operation, so stay tuned.
Kind regards,
Alex
Lots of games to play, but mostly slots and those that are mainstream. At least the casino is kinda reputable for having games made by top rated and well-known software providers.
Deposits are instant, but why would you make your players wait for 72hours for every, single, withdrawal? I have been waiting for over 70 hours every time, and still waiting for one now. Fix this
Hi JENSKLT270298,
Thank you for the review.
The approval time for withdrawals is 0-72 hours, and we are striving to approve withdrawals as quickly as possible. We are aiming to be able to do this even quicker moving forward by expanding our operation, so stay tuned.
Kind regards,
Alex
Screenshot
Many games, fast deposit, withdrawal 3-5days, many providers. Fast support, every day's new games. Many languages, sometimes good tournament. 1st per day 2019 best casino.
Bonus almost nothing, promotions - almost nothing, many time problem websites, small RTP win game. 1 year ago I give 8stars now max 3, website work slowly, problem DC connection, sometimes deposit is lost and you must wait 2 days for back money, laggs in games.
2019-2020 be must better as now I don't think this casino make for my favourite 10 Casino I changed.