Beschwerde #6 Zodiac Casino

My account has been locked without reason :(

Von stefanypopa

vor 12 Jahren

Hello,my name is Pxxxx Sxxxxxxxxx.I have recently opened an account with zodiac casino,deposited one dollar with my skrill account,they gave me 20 $ bonus and i have started to play.I never broked they rulles,i know about the bet size terms,never maked bets that they are not allowed.After playing about 12 hours i have succeded to wager the bonus and i have end up with a 760$ winning.I was verry happy and i have requested for a withdrawal.The next day i found my account looked withdout even a single explanation.

Please help me!

Here is my conversation with support and my e-mail sent to them

Casino Rewards: More than 10 million satisfied users and over 12 years of rock solid reputation. Let us take care of you.

You are now chatting with Ernesto.

Ernesto: Welcome to the Casino Rewards support chat. How are you doing today?

you: hi

you: my user name is tzcr0152070916

Ernesto: Hello!! :)

you: my account has been locked

you: i want to know what i have done wrong:(

Ernesto: Let me check for you, one moment please.

you: ok

Ernesto: Thank you.

Ernesto: Ok Popa, our Risk Management department locked your account.

you: why?

Ernesto: Unfortunately I'm not aware of the reasons for this.

you: but since i have not done something wrong why they are doing that?

Ernesto: If you would like to have more information you can contact directly them at this email address: riskmanagement@casinorewards.com

Ernesto: Unfortunately I'm not aware of the reasons for the Risk Management department actions as they are a separate department and act independently.

you: they have not even sent me an e-mail to explain the situation

you: i am verry confused

Ernesto: I'm terribly sorry for the confusion.

Ernesto: However my suggestion to you is to contact them as soon as possible and refer to them all your perplexity.

you: i am starting to belive that i have done wrong making account here

you: i will send them an e-mail

you: i hope they will explain to me the situation,this is not fair :(

Ernesto: I'm terribly sorry for any inconvenience Popa.

Ernesto: However I'm sure they will explain everything to you.

you: ok

you: thank you

Ernesto: You're welcome.

Ernesto: Is there anything else at all that I may be able to help with today?

you: no thank you :(

Ernesto: Then I wish you a lovely day and a lot of luck in the casino.

Ernesto: We are always here to chat! Come back anytime if there is anything more that you need, or even if it is just to say hi. Your satisfaction and happiness are our priority! Please click here to complete our Exit Survey. Thank you very much. Goodbye. Gamble responsibly

Chat session has been ended by the site operator.

and the e-mail sent to riskmanagement@casinorewards.com

My account was locked,please respond

Eu

Către riskmanagement@casinorewards.com

Astăzi la 11:54 AM

Hello!

My name is Pxxxx Sxxxxxxxx

user name: tzcr0152070916

address: str xxxxxxxxxxxxxxxxx

city: pxxxxxxxxx

state: pxxxxxxxxxxxxxx

postal code:xxxxxxxx

country: xxxxxxxxxxxxxx

I have opened my account here to try my luck,never belived i am going to have the chance of winning something but now i am very confused why this happened because i have not done somethig wrong.If you need me to send you documents to prove that i am the person who opened the account,that is not a problem,i will provide to you everything you need but please send me an answer,i have not received not even a single e-mail regarding that situation,i will cooperate with everything is needed.I am disapointed because i really have not done something wrong.I dont have multiple accounts,i have read the terms before opened my account here.

I wait for an answer and i thank you for your attention.

Unseriöses Casino Zodiac Casino

Grund Verletzung der Bonus-Bedingungen

Diskussion

AskGamblers

• Support Team

vor 12 Jahren

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Zodiac Casino where it is clearly displayed that the complainant's account is linked with three other players' accounts and all of them used the welcome casino offer. According to Zodiac Casino's terms and conditions this is a direct breach of term 1 from the General Promotion Terms and Conditions.

ll promotions can only be claimed once per computer, mobile device, person, household, family, household address, email address, credit card number, IP address or shared computer environment such as a library, workplace, fraternity, university or school. Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account locked.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from eCOGRA and Kahnawake Gaming Commission

stefanypopa

vor 12 Jahren

zodiac casino,22 hours left,come back to chat with me

stefanypopa

vor 12 Jahren

they said also something about static and dinamic ip,i am lost here

stefanypopa

vor 12 Jahren

i called again to my internet provider,i am having a nightmare,they told me that is how is working,they have a big server,from there they have created a big network ,every user from that big network is having an address(IP),with that address we are connected with the main server from them,they made a private network,every computer from that network is connected with each other,but when somebody else from outside this network will attempt to find out an address from inside this network,he cannot,he will only see the main server IP,god,now i am learning computers to,jessus christ

Zodiac Casino Beschwerde-Statistik

Gelöst 20 / 22

Durchschn. Betrag $930

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Mein Konto ist zu 100 % vollständig verifiziert. Meine Auszahlung ist mittlerweile seit 11 Tagen in Bearbeitung.Der Kundenservice hält mich immer wieder hin und bittet mich zu warten.

Es geht um einen Betrag von 2596 Euro. Dieser wurde mit Sportwetten erreicht. (Ohne Bonus)

Ich wette seit über 15 Jahren und musste noch nie solange auf eine Auszahlung warten.

Ich achte bereits bei Registrierung bei einem Buchmacher auf vollständige Verifizierung.

Ich stehe zu 100 % im Recht und man lässt mich offensichtlich Warten!

Bitte helfen Sie mir. Vielen Dank.

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Regards,

< Full name removed >

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