Beschwerde #4 Zodiac Casino

Casino have confiscated my winnings and blocked my account

Von Gardnera

vor 12 Jahren

Zodiac casino have confiscated my winnings and blocked my account . I placed £1 on my account and was given a £20 bonus to play and I had to play until I met the conditions for a withdrawal. I eventually got to £205 and was told I was able to withdraw my winnings, so I withdrew £200. I was then sent an email from the help desk saying my withdrawal is in a stage where it can be reversed, I ignored this reversal and I have just received an email saying that my winnings have been voided and that my account has been blocked. I work for a large bookmakers in the UK and if we did this I believe it would be illegal. Could you please help?

Unseriöses Casino Zodiac Casino

Grund Verletzung der Bonus-Bedingungen

Diskussion

AskGamblers

• Support Team

vor 14 Jahren

The playcheck we received proves the statement about breaking the 25% rule, so this complaint have to be closed as solved!

Zodiac Casino

• Representative

vor 14 Jahren

I have managed to find your account.

You were emailed the following explaining why your cashin was confiscated. You broke the terms and conditions.

================================

Hello A*****,

We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.

For more information please look under Bonus Account Terms and Conditions include >> Point 13

“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette”

4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0.

Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

====================

Every one of your bets broke the 25% rule.

I have sent the playcheck over to Ask Gamblers support so they can close this complaint.

Cheers

Renee

Zodiac Casino

• Representative

vor 14 Jahren

Please forward your account number to ********@RewardsAffiliates.com so I can look into the account..

Zodiac Casino Beschwerde-Statistik

Gelöst 20 / 22

Durchschn. Betrag $930

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

Zodiac Casino Beschwerden

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Auszahlung seit 11 Tagen auf Pending ohne Reaktion vom Kundenservice

Guten Tag , ich hätte nie für möglich gehalten diesen Schritt gehen zu müssen.

Mein Konto ist zu 100 % vollständig verifiziert. Meine Auszahlung ist mittlerweile seit 11 Tagen in Bearbeitung.Der Kundenservice hält mich immer wieder hin und bittet mich zu warten.

Es geht um einen Betrag von 2596 Euro. Dieser wurde mit Sportwetten erreicht. (Ohne Bonus)

Ich wette seit über 15 Jahren und musste noch nie solange auf eine Auszahlung warten.

Ich achte bereits bei Registrierung bei einem Buchmacher auf vollständige Verifizierung.

Ich stehe zu 100 % im Recht und man lässt mich offensichtlich Warten!

Bitte helfen Sie mir. Vielen Dank.

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Zodiac have still been encouraging me to gamble via email and accepting my deposits.

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Utility bill

Driving licence

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Regards,

< Full name removed >

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Waiting almost two weeks to resolve on reported mistake with e-check transaction

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