Beschwerde #126
Zet Casino
Withdrawals delayed and customer support providing no support and wrong answers
vor 2 Jahren
I have been trying to withdraw my winnings from Zet casino since May 11th. After my first $750CAD withdrawn in May 10th it had been impossible to get a straight answer on how to withdraw funds.
First, I requested additional withdrawals on may 11th and 12th. For the amount of $1200 and $750. I was able to request $1200 on the 11th as my account was upgraded a vip level to beta but then downgraded the day after.
Then on May 13th, my two withdrawals were canceled with no explanation. The first agent I spoke to said the finance department would reach out to me but they haven’t. The second agent said it was cancelled by the payment provider, so I contacted the payment provider and they said they didn’t receive any requests by zetcasino. Third agent says this happens sometimes and to not worry. How’s it possible they all give me different answers as to why my withdrawals were cancelled without an explanation.
So I requested another withdrawal for $750 on the 13th which is pending. I tried requesting another withdrawal today, the 14th, and now my withdrawal has been blocked again with no explanation. I contacted an agent and she said that it’s because it hadn’t been 24 hours yet. But it’s still not working after the 24 hours so I contacted an agent again and now he’s saying it’s because I need to be verified.
But I can’t even verify as my profile says I don’t need verification.
This is insane and this casino is deliberately making it impossible to withdraw any winnings. Every agent just says different thing and it’s impossible for anybody in the finance department to actually answer any questions.
I want to withdraw my money.
First, I requested additional withdrawals on may 11th and 12th. For the amount of $1200 and $750. I was able to request $1200 on the 11th as my account was upgraded a vip level to beta but then downgraded the day after.
Then on May 13th, my two withdrawals were canceled with no explanation. The first agent I spoke to said the finance department would reach out to me but they haven’t. The second agent said it was cancelled by the payment provider, so I contacted the payment provider and they said they didn’t receive any requests by zetcasino. Third agent says this happens sometimes and to not worry. How’s it possible they all give me different answers as to why my withdrawals were cancelled without an explanation.
So I requested another withdrawal for $750 on the 13th which is pending. I tried requesting another withdrawal today, the 14th, and now my withdrawal has been blocked again with no explanation. I contacted an agent and she said that it’s because it hadn’t been 24 hours yet. But it’s still not working after the 24 hours so I contacted an agent again and now he’s saying it’s because I need to be verified.
But I can’t even verify as my profile says I don’t need verification.
This is insane and this casino is deliberately making it impossible to withdraw any winnings. Every agent just says different thing and it’s impossible for anybody in the finance department to actually answer any questions.
I want to withdraw my money.
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