Beschwerde #14
Zet Casino
Not following their withdrawal schedule being 10k a month
vor 6 Jahren
I have registered at Zet Casino without knowing about their made up withdrawal schedule. I have managed to win around 25 000 raw euro after doing 3 - 1 000€ raw deposits. I made sure not to use up any bonuses, or wagering.
Withdraw limit per transaction was capped at 500 euro, and only 1 withdrawal request was possible every 24 hours. On top of that they can take up to 3 business days to process it. They work Monday - Friday and take the weekends off.When I started to withdraw the winnings in April their withdrawal schedule was really messy. Sometimes they would give me 3 500 euros a week which was okay for me, but then they started to miss some payments, which I am a bit part of. I lost my credit card so I had to block it, I informed the bank, casino about it. Process of this took about a week. Got a new one verified and everything continued. Only this time each 500 withdrawal takes 5 days to process.
The casino has some VIP system, basically for more deposits gives u bigger VIP level - which in return allow bigger withdrawals. They even offered me via e-mail to deposit some money, telling me they would increase my VIP level. I never accepted any of those and always stayed at the lowest level - alpha. I attached screenshots of days of payouts, I cancelled some at the beginning because I didnt undestand their system.With the tempo they pay out right now, I will make 3 000 euro in a month. And I have been proccessing withdrawals as fast as I could. Whenever I would see a 500euro show up on my bank acc I would log in on zet casino and request a new withdrawal. That is way too low to get, it will take me ages to withdraw the rest of the 25k. On their terms page there is stated alpha level can withdraw up to 10 000euro a month, and I m absolutely nowhere near that number-- so whats up with that? Term #6.14 could be considered as contravening to rule #6.13. It doesn't seem very fair to promise 10K per month to your VIP level 1 Players Only to give up on your promises in the next term... Can someone from Zet Casino clarify about the rules we are following here? Hope I didnt mean to offend anyone in any way I just want to find a quick solution for this escalation. :)
I also attached screens of showing my balance numbers, winnings etc. If there is more needed I will gladly provide.
Thank you for your help.
Withdraw limit per transaction was capped at 500 euro, and only 1 withdrawal request was possible every 24 hours. On top of that they can take up to 3 business days to process it. They work Monday - Friday and take the weekends off.When I started to withdraw the winnings in April their withdrawal schedule was really messy. Sometimes they would give me 3 500 euros a week which was okay for me, but then they started to miss some payments, which I am a bit part of. I lost my credit card so I had to block it, I informed the bank, casino about it. Process of this took about a week. Got a new one verified and everything continued. Only this time each 500 withdrawal takes 5 days to process.
The casino has some VIP system, basically for more deposits gives u bigger VIP level - which in return allow bigger withdrawals. They even offered me via e-mail to deposit some money, telling me they would increase my VIP level. I never accepted any of those and always stayed at the lowest level - alpha. I attached screenshots of days of payouts, I cancelled some at the beginning because I didnt undestand their system.With the tempo they pay out right now, I will make 3 000 euro in a month. And I have been proccessing withdrawals as fast as I could. Whenever I would see a 500euro show up on my bank acc I would log in on zet casino and request a new withdrawal. That is way too low to get, it will take me ages to withdraw the rest of the 25k. On their terms page there is stated alpha level can withdraw up to 10 000euro a month, and I m absolutely nowhere near that number-- so whats up with that? Term #6.14 could be considered as contravening to rule #6.13. It doesn't seem very fair to promise 10K per month to your VIP level 1 Players Only to give up on your promises in the next term... Can someone from Zet Casino clarify about the rules we are following here? Hope I didnt mean to offend anyone in any way I just want to find a quick solution for this escalation. :)
I also attached screens of showing my balance numbers, winnings etc. If there is more needed I will gladly provide.
Thank you for your help.
Screenshot
