Zet Casino - My deposit never appear in my Zetcasino account

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€ 250

Veröffentlicht am 23. Juli 2024

Hello,

My deposit never appear in my Zetcasino account even it was sent off my bank.

I sent screenshot of payment 15th day of July. Agents in live chat keep telling that corresponding department is about to solve problem very soon but nothing really happened. I am afraid they will not return moneys in my bank at all.

AskGamblers
Veröffentlicht am 23. Juli 2024

Dear @hartsa14,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Veröffentlicht am 23. Juli 2024

Amount: 250 euros

Veröffentlicht am 24. Juli 2024

Dear Customer,

Thank you for reaching us out.

Please be informed that your deposit in amount of 250 EUR was added to your account on 24.07.2024.

Best regards,
Zetcasino.com team

AskGamblers
Veröffentlicht am 24. Juli 2024

Dear @hartsa14,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Veröffentlicht am 26. Juli 2024

Hi

That is true, they pay moneys in my account finally. I think only because on this complaint.

Thank you askgamblers for help!

AskGamblers
Veröffentlicht am 26. Juli 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.