Beschwerde #1 BetChain Casino

Withdrawal to neteller impossible?

Von Dina

vor 10 Jahren

Hi I'm having issues withdrawing my funds , I deposited with neteller on the 1st of jan I won with the money from that deposit and when I try withdraw it won't let me because it says I must withdraw to my MasterCard but that was not the method I had used for the most recent deposit and thier terms state you can request a payout only with the most recent method you deposited with , support does not reply to my mails and are never available , plz help

Unseriöses Casino BetChain Casino

Grund Verzögerte Auszahlung

Betrag $3410

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Based on player's last comment, we consider this case as resolved and it is now officially closed.

Dee6977

• Südafrika

vor 10 Jahren

All resolved after a very long and frustrating few days waiting my withdrawal. Thanks

AskGamblers

• Support Team

vor 10 Jahren

Dear @Dee6977,

Please refrain of using a capital letters in your messages.

BetChain Casino

• Representative

vor 10 Jahren

Hi Dee,
Good news! This withdrawal has been processed and sent to Neteller. Your win made on Saturday night, from a comp, was paid to you on Monday morning. We are very sorry for the delay, but it was a Holiday weekend when many companies are not working.
This was not deliberate, it was a technical problem with a payment system which was out of our control.
I apologize you experienced a delay on Saturday getting support. We were clearly understaffed for New Years weekend while we are already hiring more support staff due to the demand growing so quickly.
We consider this matter resolved.

BetChain Casino Beschwerde-Statistik

Gelöst 30 / 34

Durchschn. Betrag $17,443

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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Ausstehende Gelder

Sehr geehrte Damen und Herren,

Leider hat dass Casino Betchain ohne weitere Ankündigungen seit dem 31.07. geschlossen. Habe zuletzt sogar am 29. eingezahlt gehabt und am 30.07., wollte ich auch einzahlen, jedoch war meine Einzahlungsmethode nicht mehr zu sehen daraufhin, habe ich den Live chat geschrieben und am 31.07. habe ich die Antwort erhalten, dass sie das Casino schliessen und ich meine Gelder abheben solle, doch dass Casino war dann schon Offline gegangen, sodass ich nicht mehr auf die Seite kam. Jedoch habe ich weiter versucht auf die Seite zu gelangen, welches mir auch gelungen ist über ein Link von meiner Mail, dann wollte ich meine Gelder abheben doch es sind keine auszahlungsmethode verfügbar und meine davor gestellten Auszahlung wurden abgelehnt, sodass auf mein Konto ein gesamt Betrag von genau 3429.81 Euro ist. Daraufhin habe ich mehrfach 4 verschiedene Emails angeschrieben, die ich gefunden habe, wann ich denn meine Gelder erhalten würde doch leider kam keine antwort. Ich bitte um ihre Hilfe dass ich mein restliches Geld erhalte. Vielen Dank im vorraus für ihre Unterstützung. Wenn sie Fragen haben oder etwas benötigen stehe ich ihnen gerne zur verfügung.

Mit freundlichen Grüßen

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Keine Auszahlung auf mein Skrill Konto

ich habe am 17. August einen höheren Geldbetrag gewonnen. wollte diesen dann per Banküberweisung auszahlen lassen. Die Auszahlungen wurden dann von betchain gecancelt, da sie zu hoch waren, und als Auszahlung per skrill bestätigt.

Die summe beträgt 1500 Euro, leider wurde dieser Betrag bis heute nicht auf meinem skrillkonto gutgeschrieben. Die zweite Auszahlung die ich am 23. August tätigte, diesmal auf mein Bankkonto und ebenfalls 1500 Euro wurde nach kurzer zeit gutgeschrieben. Ich bin nun seit Freitag dem 18. August mit betchain in Kontakt, der support im chat teilte mir mit ich müsse bitte geduld haben und warten, wegen dem Wochenende verzögert sich alles, dass war am 19. August.

Der Support über email hat mir auf meine 5 emails einmal geantwortet, und mir mitgeteilt das es bearbeitet ist und auf mein skrillkonto gesendet wird, dass war am 23. August.

Ich habe den support eine skrill Transaktionsliste gesendet, screenshots usw. wo ersichtlich ist , dass die 1500 Euro nicht gutgeschrieben wurden.

Mein Konto bei betchain ist komplett verifiziert, sie haben alle daten von mir erhalten, (skrill, bank, adresse, ausweiss) Ich habe kein zweites Konto oder sonstiges.

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I'm afraid that the process won't drag on for too long

Hello! I registered a couple of days ago, was looking for new casinos for myself with a good welcome bonus, well, and chose this casino, because of the high ratings and reviews. After registration, I made the first deposit to get the bonus, but alas, nothing was credited automatically, I tried to write in the online chat, to the support mail, waited a couple of hours, no one even answered, as if no one was there and the site was abandoned. Well, I could not resist and started playing at the expense of my deposit, won a little, uploaded all the necessary documents, filled in personal data on the account and made a withdrawal request. In the chat a couple of times a day, if you manage to catch the same operator Jasmin Thompson, I wrote to her, what's the matter, check the documents and confirmation of payment, I see in the verification section all the documents were accepted, but the payment is hanging and awaiting confirmation. Maybe I don't understand something, but there can't be such long withdrawals for cryptocurrency in 2025. You even have a description about 6-8 hours for cryptocurrency. I'm afraid that the process won't drag on for too long, I liked the casino, the payout is good, but in terms of support and payout speed, I'm disappointed so far.

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Withdrawal 2500 EUR not processed for 5 days

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Account closed, access granted from restricted country

I was allowed an account and to deposit while living in a country that isn't actually accepted here and I believe that I should be refunded my deposits due to now being blocked from the casino and it not being possible for me to cashout my balance when I learned of the restrictions here. It's complete nonsense that they didn't know where I created my account from so its not my fault I was allowed access furthermore being denied to withdraw any funds after I was the one who informed them of the mistake while asking to refund my deposits and close my account. So the deposits were basically stolen with my account now closed and no response to several attempts to contact the casino support via email

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Betchain Casino - I can not withdraw my winnings and my account has been blocked

Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

At first, I tried to withdraw money without documents and they refused me. Okay, I uploaded my passport and address confirmation, and put money on withdrawal, but my account was blocked. Now it's in the process of verification. They asked me to take a selfie with my passport and I did it. They demanded 48 hours for verification, but I did not receive an answer as a result.

First I sent my passport and confirmation of the address. Then my selfie and passport. The last time I sent a selfie with a passport and a piece of paper. My casino account has been blocked and I have not received a response from the casino.

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The problem with withdrawing money

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Customer Support lying and delaying withdrawals on purpose

Hello there, I was playing with BetChain for a couple of months and always lost money, this time I won a small amount of 600€ and cash out 450€. The withdrawal was delayed and I asked the support the next day, it was a male and female and both of them told me to wait for 48h and 72h.

One of the support workers told me "their is nmo withdrawals at the weekend and i should wait til monday evening please" , I read last night (sunday 14.08.2022) that they process payments 24/7 so wow first lie from a support worker on a casino site that calls them Legit and trusted ?!

Today I asked again cause I can't wait anymore but this time another worker called "babbs" told me I need to verify myself that's why it's delayed, I didnt recieved an email and the support didnt tell me that at first either.

I made my verification today, I want this to be processed honestly and asap cause this casino is shady and got wrong priorities!

I don't believe in receiving my money at all.

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