Beschwerde #40
WestCasino
Failed deposit taking too long to investigate
vor 6 Jahren
Dear Ask Gamblers,
Please assist me in the following :
With my first deposit of 50 euro's in this casino i got an error and the deposit ( via trustly ) wasn't added to my balance. I contacted support directly and uploaded the requested transaction screenshot on the 8th of April. After the first deposit i did make some successful deposits where one of 40 euro's also failed but was added to balance a bit later. The reason i'm so sure about the first deposit as the runs were so poor that i never came above the deposited amount.
I have contacted support several times where they first please contact trustly, but i got the same answer from trustly to proof that the casino could not do anything.
I contacted the westcasino support again and said they were investigating and need more information like screenshots of all the deposits i have made to the casino and a full bank statement of all the transactions. The bankstatement i thought was a bit over the top as i provided all the transaction details already and pointed out which transaction failed. This was on the 10th of april. Since i lost quite some money due to poor performance of the game i excluded myself as a member.
When i now contact the support of the casino, they tell me that they are still investigating the incident. On e-mails they are not responding anymore. But missing funds for 1,5 now ( 18th April) is in my mind unacceptable. It's not about the 50 euro's but this becomes a case of principle as i probably would have lost it anyway.
Since i don't get any satisfactory answer from the casino anymore i hope this complain will speed things up and the casino realises that support is important even with self-exculded customers should not be ignored. My issue will be solved when the 50 euro fund has been returned on my bank account.
Kind regards Vaperesso
Please assist me in the following :
With my first deposit of 50 euro's in this casino i got an error and the deposit ( via trustly ) wasn't added to my balance. I contacted support directly and uploaded the requested transaction screenshot on the 8th of April. After the first deposit i did make some successful deposits where one of 40 euro's also failed but was added to balance a bit later. The reason i'm so sure about the first deposit as the runs were so poor that i never came above the deposited amount.
I have contacted support several times where they first please contact trustly, but i got the same answer from trustly to proof that the casino could not do anything.
I contacted the westcasino support again and said they were investigating and need more information like screenshots of all the deposits i have made to the casino and a full bank statement of all the transactions. The bankstatement i thought was a bit over the top as i provided all the transaction details already and pointed out which transaction failed. This was on the 10th of april. Since i lost quite some money due to poor performance of the game i excluded myself as a member.
When i now contact the support of the casino, they tell me that they are still investigating the incident. On e-mails they are not responding anymore. But missing funds for 1,5 now ( 18th April) is in my mind unacceptable. It's not about the 50 euro's but this becomes a case of principle as i probably would have lost it anyway.
Since i don't get any satisfactory answer from the casino anymore i hope this complain will speed things up and the casino realises that support is important even with self-exculded customers should not be ignored. My issue will be solved when the 50 euro fund has been returned on my bank account.
Kind regards Vaperesso
Screenshot
