Beschwerde #4
WestCasino
West Casino - Not paying winnings according to their own withdrawal terms and conditions
vor 8 Jahren
Ive have had a withdraw of 3000€ pending since 20/21th of may. first it was the only one withdraw and full amount of 3000€.
after few days i asked about my withdraw status and got answer that i should cancel it and split it in portions of 1000€ what was pretty weird since they have nothing on that at their t&c. Their t&c says 5000€/week and nothing about limitation per day etc. Also my 1st withdraw 2000€ came in one payment. So anyway i did this, and answer that they will only process 1000€/day, i was okay by this 1000€/every 24hrs. At that first week they managed too process 2000€. 1000€ is still pending, i`ve been asking via live chat an estimate of time when that withdraw will be processed, but got no real answers. Only one i got is that they will be paying it soon as possible nothing else. Now this 1000€ have been pending 8 days + weekend and nothing have happened to it.
after few days i asked about my withdraw status and got answer that i should cancel it and split it in portions of 1000€ what was pretty weird since they have nothing on that at their t&c. Their t&c says 5000€/week and nothing about limitation per day etc. Also my 1st withdraw 2000€ came in one payment. So anyway i did this, and answer that they will only process 1000€/day, i was okay by this 1000€/every 24hrs. At that first week they managed too process 2000€. 1000€ is still pending, i`ve been asking via live chat an estimate of time when that withdraw will be processed, but got no real answers. Only one i got is that they will be paying it soon as possible nothing else. Now this 1000€ have been pending 8 days + weekend and nothing have happened to it.
Hello,
First of all, thank you for your answer but..
You take no action to my main issue here that is you did not pay me according to your t&c, you express 0% action to that question.
I would also like to make clear that Ive been winning a bit yes, but in my estimation in somewhere +500-700€. Well thats good, but doesnt make me giant winner as you are trying to say.
I honestly do not know what else did your reply bring to the table that i haven’t already stated in original complaint.
Also your staff have told me that i should expect my withdraw arrive before this weekend, guess what.. still pending.
Question i want get answer to:
When does my withdraw get paid?
I want to know the date. Because you have said soon also earlier and its been 9 days now. So soon isnt good answer when i hear it from you.
Also i your staff have told me that my withdraw will get processed before weekend. And its friday evening. Another false truth again.
First of all, thank you for your answer but..
You take no action to my main issue here that is you did not pay me according to your t&c, you express 0% action to that question.
I would also like to make clear that Ive been winning a bit yes, but in my estimation in somewhere +500-700€. Well thats good, but doesnt make me giant winner as you are trying to say.
I honestly do not know what else did your reply bring to the table that i haven’t already stated in original complaint.
Also your staff have told me that i should expect my withdraw arrive before this weekend, guess what.. still pending.
Question i want get answer to:
When does my withdraw get paid?
I want to know the date. Because you have said soon also earlier and its been 9 days now. So soon isnt good answer when i hear it from you.
Also i your staff have told me that my withdraw will get processed before weekend. And its friday evening. Another false truth again.
WestCasino Beschwerde-Statistik
Gelöst
43 / 43
Durchschn. Betrag
$2,341
Durchschn. Dauer
6 Tage
Durchschn. Antwortzeit
1 Tag
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