Unjustified 46 day delay of a 29750 HUF refund

Dear Wazamba Team,

Thank you for the update. I acknowledge that the withdrawal was cancelled and the funds are back in my casino balance.

I am waiting for the results of your internal investigation and a final, working payment solution to receive my money.

Best regards,
Ákos Ondrusák

Dear OAkos,

We are writing to inform you that your recent manual withdrawal request has been cancelled, and the funds have been safely returned to your account balance.

Please be assured that we take withdrawal processing very seriously. We have escalated this matter to our relevant department for a thorough investigation to determine why the transaction could not be completed.

We are monitoring this situation closely. As soon as we receive an update from our team, we will contact you immediately with the next steps.

Thank you for your patience and understanding.

Best regards,
Wazamba Casino Team

Dear Wazamba Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team and Wazamba Casino,

I am replying to provide an update and keep this complaint active, as requested by the AskGamblers Support Team.

It has now been 4 full days since I received your email on May 18th stating that my manual withdrawal was successfully processed. My Skrill balance is still exactly 0 HUF.

Since Skrill transfers are practically instant, this delay is highly unusual. Furthermore, neither your email nor your public messages explicitly confirmed which exact payment method or account was actually used for this manual transfer.

Therefore, I firmly request the following:

Confirm exactly where the funds were sent. Please state the specific payment method and account details you used.

Check with your financial department to see if the transaction has bounced back to your system. As I clearly proved with my desktop screenshot a few days ago, my Skrill account is fully verified with absolutely zero receiving limits, so the block is definitely not on my end.

If you are experiencing persistent technical difficulties sending money to my Skrill, I kindly ask YOU to officially suggest a payment method that you can guarantee will work flawlessly. I am open to using any reliable alternative you prefer, just to finally close this 4-month-long dispute.

It is highly suspicious and unacceptable that your system is apparently unable to successfully process a simple 29,750 HUF refund using any standard payment method (neither Bank Transfer nor Skrill).

I look forward to your clear answers and the successful transfer of the funds.

Best regards,
Ákos Ondrusák