The casino zeroed out my balance and refused to pay a single cent

This is my second attempt to post my complaint about Wazamba casino here in Askgamblers, as you previously rejected my first post some days ago, for no apparent reason.
I provided you with all the evidence again and again, here and by email. Your reason for rejecting it was, by your words, that it did not comply with "AGCSS Guidelines", section "Unjustified accusations torward operators".

You then emailed me saying to post the complaint again and that the reason was that the screenshots were not in correct order.

I'm Greek so all my screenshots are in Greek, you asked for English so I translated every single one of them using Google's tool for Image Translate (https­://­tra­nsl­ate.go­ogl­e.g­r/?­sl=­ru&tl­=en­&o­p=i­mages), so they won't be perfect.
I got all my original Greek screenshots too in case you need them.

The order I'm attaching them is chronological as you requested and by sections:

1. Terms
2. In-Game progress screenshots with balance showing
3. Balance wager progress
4. First attempt to withdraw
4. Zeroed out account after one day, when I logged in to check my withdrawal status
5. Deleted History of games (Pragmatic Play)
6. Chat logs

I put so much effort and time.
I hope this time you do things right.


So, this is my original complaint:


The casino withheld the entire winning amount and zeroed out the balance.

I registered at Wazamba casino and deposited 20€ using the 100% welcome bonus plus the 200 free spins that are credited every 20 per day for 10 days.

I read the terms very carefully, as I do with every new casino I sign up for.

I managed to win €210.95 euros which was locked until the x40 wager was completed, meaning I would have to spin €8,438!!

To my great surprise and after many hours of playing I managed to complete the wager!
The total unlocked withdrawable balance I had in the end was €1,955.58.

I tried to make a withdrawal and saw that the daily max limit is €500, so I proceeded with the first withdrawal of the first €500.
All of this happened 2 days ago.

Yesterday when I logged in to my account to check it and try to make the second withdrawal, I saw that my balance was zero (!!!), and they also cancelled the first withdrawal as well!

Fortunately, I was proactive and took some screenshots from my balance as well as from inside the games I was playing. To my surprise yesterday when I went into the Pragmatic game history I played 1 day ago (!!!) the game history is EMPTY!!! Which they apparently erased as their scam tactic, so that there would be no proof. Bad luck for them I have the screenshots.

Their live chat is useless, everyday they are saying different things, they can't even keep their story straight. They fail to even make a point.

Also something else they did that I don't even care about, I'm just mentioning it, is that they also cancelled the remaining 20 free spins per day.

It's been a long time since I've seen such shady practices.

To prove all of my case, I'm providing screenshots as proof.

I feel cheated and extremely angry and want this to be resolved as soon as possible.
I want my money.


P.S. I was a fool to play there, I should have visited TrustPilot before signing up, they are major scammers and many people had their money taken from them, just read the reviews on there.

I'm hoping Askgamblers can assit this time.