Beschwerde #301
Wazamba Casino
Refusing to delete account after multiple requests
vor 1 Jahr
Hello, I am trying to close my account at all casinos, due to gambling problem. One of them is Wazamba, I have sent them multiple emails clearly showing my will to close my account. They do read the emails, in fact they even respond to some, but still with the same tactics: asking to confirm again, asking why. But even if I wrote that I cofirm or I write why, then nothing happens and I can start all over again. And then again they are going to ask me if to confirm, ask me why... I am of course sending as a proof the email conversation from this week, but I was already asking the same in April without no succes of closing the account. So I postponed it, lost a lot of money since, but now would really like to self exclude myself from all online casinos, but it is almost impossible. Any help would be appreciated. Thank you.
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