Lost bonus prize

Hi! I need help because I tried to contact Wazamba support but they are not answering for more than 5 days. What happened was that I hit a bonus round in 14 games, but none of the game winnings were credited to my balance. I tried to contact online customer service and they were unable to help. I contacted the VIP manager and the official Support by email, but I have not received a response for more than 5 days. I am very frustrated by this because I have read the terms and conditions and I have not done anything to take away my prize. I have purposely not played any games on the site since then so that they can easily look back at my game history. I met a 30x wagering requirement and then lost everything because my winnings weren't credited to my balance. I didn't collect more bonuses, I didn't accumulate my winnings. I've done this before on the site by reaching several bonus rounds and opening them one after the other. There was no such problem before. If this had happened before, I would not have done this with such a large amount. I didn't want to take out the prize, because I play for fun, but it is unacceptable that my prize is simply lost..

I collected the game identifiers, date, prize, stake of the missing prizes. For Hacksaw games, you can find all the information on the replay weblinks. These amounts have not been credited to my balance. Overall: 1.156.966.-HUF

1. https:­//r­epl­ay.h­ac­ksa­wga­min­g.c­om/­?ro­und­id=­495­482­334­9&­par­tne­r=2­42&la­ngu­age=en

2. https:­//r­epl­ay.h­ac­ksa­wga­min­g.c­om/­?ro­und­id=­495­487­949­0&­par­tne­r=2­42&la­ngu­age=en

3. https:­//r­epl­ay.h­ac­ksa­wga­min­g.c­om/­?ro­und­id=­495­478­684­5&­par­tne­r=2­42&la­ngu­age=en

4. https:­//r­epl­ay.h­ac­ksa­wga­min­g.c­om/­?ro­und­id=­495­464­992­6&­par­tne­r=2­42&la­ngu­age=en

5. https:­//r­epl­ay.h­ac­ksa­wga­min­g.c­om/­?ro­und­id=­495­510­600­9&­par­tne­r=2­42&la­ngu­age=en

6. Cleocatra: (by: Pragmatic play)

Game ID: 14117538208811

Date: 2023. 04. 14. 23:16:16

Balance after bonus round: 103,50 Ft

Stake: 620,00 Ft

Prize amount: 24 862,00 Ft

7.Gates of Hades (by: Pragmatic play)

Game ID:14117493103011

Date:2023. 04. 14. 23:12:19

Balance after bonus round103,50 Ft

Stake: 675,00 Ft

Prize amount: 523 962,00 Ft

8.Chilli Heat (by: Pragmatic play)

Game ID: 14117958409011

Date: 2023. 04. 14. 23:51:48

Balance after round: 103,50 Ft

Stake: 675,00 Ft

Prize amount: 9 450,00 Ft

9.Madame Destiny (by: Pragmatic play)

Game ID: 14117874989411

Date: 2023. 04. 14. 23:44:40

Balance after round: 103,50 Ft

Stake: 620,00 Ft

Prize amount: 87 172,00 Ft

10.Floating Dragon Hold & Spin (by: Pragmatic play)

Game ID: 14118313711011

Date: 2023. 04. 15. 0:22:22

Balance after round: 103,50 Ft

Stake: 1 000,00 Ft

Prize amount: 31 000,00 Ft

11. The Dog House (by: Pragmatic play)

Game ID: 14117514695611

Date: 2023. 04. 14. 23:14:14

Balance after round: 103,50 Ft

Stake: 600,00 Ft

Prize amount: 6 840,00 Ft

12.The Wild Machine (by: Pragmatic play)

Game ID: 14118029320211

Date: 2023. 04. 14. 23:57:48

Balance after round: 103,50 Ft

Stake: 880,00 Ft

Prize amount: 50 336,00 Ft

13. Pixie Wings (by: Pragmatic play)

Game ID: 14117568795011

Date: 2023. 04. 14. 23:18:53

Balance after round: 103,50 Ft

Stake: 750,00 Ft

Prize amount: 21 540,00 Ft

14. Pirate Gold (by: Pragmatic play)

Game ID: 14117941165211

Date: 2023. 04. 14. 23:50:20

Balance after round: 103,50 Ft

Stake: 600,00 Ft

Prize amount: 33 600,00 Ft

That's why I want you to help me. To receive my winnings that were not added to my balance. Total: HUF 1,156,966

Thank you in advance for your help!

< name removed >