Froze my account and did not payout

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Wazamba Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

I literally deposited, and played on your site, hit a big win and you call that fraud? I even provided my ID already so you know that the info I signed up with is legitimate. You sent 0 proof of anything to me or on here. If anyone is reading this, it just seems as if you are dodging payment.

Dear customer and Askgamblers administration,

Thank you for reaching out and giving us another chance to look at this case.

Please be informed that the account in question has been closed due to a breach of the following points of the website's Terms and Conditions, accepted during the account registration:

4.1 By opening an account on our Website and by using our Website you warrant that:
- you are acting on your own behalf;
- all data and information that you have provided when registering at our Website is true and real and you will continue updating this
information in case of any changes;

An additional email with evidence for the case has been sent to suppor­t@a­skg­amb­ler­s.com, under the subject line "Regarding the account on Wazamba".

The winnings obtained have been canceled and the last deposit has been refunded as per the point 9.4 of the aforementioned Terms and Conditions:
9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
- immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;
- permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;
- void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account;

We hope this helps resolve the case.

Best regards,
Wazamba customer support

Dear all,

This complaint has been reopened as per Wazamba Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.