On June 13, I requested a payment of 50 euros, today is already the 14th day, but the request is in process, I contact the support service every day, but they always say the same thing, it is not our problem, they answer that they cannot contact the payment operator. Can someone help me?
My account is verified and have never had a problem with a payout, I'm a little surprised that payouts can take so long these days.
The saddest thing is that the support team does not show any initiative to find out the cause of the problem. At least contact the operator and find out what could be the matter?
Beschwerde-Info
Dear SISE2104
There is no reason to create multiple complaints within the different dispute resolution centres.
As already said, we are escalating the issue to PSP.
Your patience is appreciated.
Kind regards
Dear SISE2104
There is no reason to create multiple complaints within the different dispute resolution centres.
As already said, we are escalating the issue to PSP.
Your patience is appreciated.
Kind regards
Unfortunately I was not mentioned that you are solving, it was mentioned that I have to wait.
If I had been told by someone from the support team that you were solving the situation, I would not have submitted the case.
Sorry found confersation with one support operator, she was wrote me about PSP investignation, but it was 5 days ago.
Dear SISE2104
Please kindly let us know if the complaint is resolved.
Regards
Dear @SISE2104,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Please close case, it is revolveri!
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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