Beschwerde #8 Voozaza Casino

Not processing withdrawal since 30-Oct-2023

Von RGTEsq5705

vor 2 Jahren

I am a fully verified customer at the above casino, actually got myself verified before I made any deposits.

Having taken a deposit bonus, and actually managing to wager through it for once, I managed to get a balance of €1000 for withdrawal, shortly after this was chopped down to €550 due to their bonus T&C’s.

I put through this withdrawal on the 30th of October 2023 and it is still currently pending in my account.

As with others, I get no response to emails and get the same old response from Livechat. They’re sorry for delay, they are working on it, we don’t deal with withdrawals it’s with the finance team etc.

I have contacted them every day since I made the withdrawal as prior to even requesting it I asked their Livechat how long it would take and they confidently told me 24 hours, I’m now at 288 hours and exhausted all options.

Please help

Unseriöses Casino Voozaza Casino

Grund Verzögerte Auszahlung

Betrag $550

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

RGTEsq5705

• Vereinigtes Königreich

vor 2 Jahren

Good evening

So it turns out that they did not like the steps I was willing to take had they not processed my withdrawal and the money has magically appeared in my account.

This complaint can now be closed and I thank you again for your help with this.

For anyone reading this, DO NOT touch this website it is and absolute scam.

RGTEsq5705

• Vereinigtes Königreich

vor 2 Jahren

Thanks for helping me with this complaint.

I have contacted them today and get the same old answer, they are aware of delays and will do it ASAP which I can see is their normal tactic.

I have taken it upon myself to contact the commission they are advertising license their site and it turns out that they do not infact hold a valid license. I questioned them in this matter and their answer was very comically that “there must be a mistake”

I have advised them of the next steps I will be taking so I will check back in in 2 days to check on the progress of my withdrawal. I suspect nothing at all.

AskGamblers

• Support Team

vor 2 Jahren

Dear Voozaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Voozaza Casino Beschwerde-Statistik

Gelöst 2 / 8

Durchschn. Betrag $4,325

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 3 Tage

Voozaza Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Voozaza keine Auszahlung seit dem 01 11 2023

Hallo,
ich warte seit dem 01.11.2023 auf eine Auszahlung vom Voozaza Casino. Ich habe seit dem 10.11.2023 ca. jede Woche mit dem Support geschrieben. Dieser verwies mich darauf, dass die im Support nichts tun können und dies an ein weiteres Team weiterleiten würden. Lieder ohne Erfolg.
Eine zweite Auszahlung seit dem 21.11.2023 ist auch noch offen.
Seit Mitte Dezember kann man nicht mehr über die Voozaza Seite mit dem Support schreiben. Daher habe ich versucht per E-Mail Kontakt aufzunehmen. Leider ohne Erfolg. Es kam einfach bis jetzt keine Antwort.
Im Menü steht bei bei beiden Auszahlungen "Pending".
Können Sie mir bei dem Problem behilflich sein?

Vielen vielen Dank im Voraus
Simon

Ungelöst

€2,000

VooZaZa zahlt nicht aus

Hallo, ich habe bei Voozaza 7.600Euro auf meinem Account und am 28.12.2023 meinen ersten Withdrawal request von 500€ eingereicht, der seit dem auf Pending steht. Ich bin verifziert das sollte nicht das Problem sein. Ich sehe nicht einmal mehr den Live Chat der auf der Seite existieren sollte bzw angeboten wird. Auch mehrere Emails an die [email protected] blieben unbeantwortet. Auch wenn ich mir wenig Hoffnung mache versuche ich es über euch. Ich danke euch für die Hilfe.

Ungelöst

€19,938

Ich habe seit dem 1. Dezember mein Geld über 4000 EUR einbehalten

Hallo, ich habe bei Voozaza über 4000€ in meinem Account und am 1.12.23 meinen ersten Withdrawal request von 2000€ eingereicht, der seit dem auf Pending steht. Ich bin verifziert und werde nur vertröstet. Ich habe fast täglich über den Live-Chat versucht, etwas zu erreichen, ohne Erfolg (sie haben keinen Einfluss, haben es an die Finanzabteilung weitergeleitet). Das ist meiner Meinung nach eh nur ein Bot, da es immer die gleichen Antworten waren (wortwörtlich). Seit dem 18.12. ist der Live-Chat nicht mehr sichtbar, also vermute ich, dass es das Casino nicht mehr gibt. Auch mehrere Emails an die [email protected] blieben unbeantwortet. Auch wenn ich mir wenig Hoffnung mache, versuche ich es über euch! Danke für Eure Hilfe.

Ungelöst

€4,000

Withholding the payment of €1950

Hi there.

I hope you are well.

Voozaza have been withholding a withdrawal since the 22nd October. My account has been fully verified.

I have followed this up with them multiple times by email, but I have not received a reply.

When I have asked on chat, I have merely been told this was handled by another department and they have a backlog and so on. But no timescale was offered.

I also made a formal complaint yesterday but I have not yet had a response, or indeed my withdrawal.

The withdrawal is for €1950

Any help you could give would be much appreciated and please don't hesitate to ask if you need anything more from me.

Thank you.

Ungelöst

€1,950

I have waited over 26 days for my 1400 euros

I have waited for my withdrawal for over 26 days now.

I made a withdrawal on 2023-10-04, but I haven't got anything.

My account is fully verified...... the casino doesn't answer any of my emails and the chat says they don't handle withdrawals.

I got my account verified, on 2023-10-15, so it's been 15 days since my account was verified. It's not normal, and I don't know what to do next,

Please help.

Thanks.

The amount is 1400 euros............. and I haven't used any bonus, just raw cash

Ungelöst

€1,400

Delaying payment since last week

Hi!

I have made one withdrawal request:

2023-10-04 19:02:35 1000 euro.

I have asked from chat about the cashout time. The answer was 24h.

I asked in chat if there was a problem and they answered that if there is a problem, they will notify me by email.

I have sent an email to them about my cashout status but I am still waiting for any answer.

Adam

Ungelöst

€1,000

Withholding payment of €974

Hi there.

I hope you are well.

Voozaza have been withholding a withdrawal since the 20th July.

The account has been fully verified.

I asked on chat on the 21st, they said it would be sent the following day, it was not.

I emailed on the 22nd to follow this up. No response.

I then made a formal complaint on the 24th. I have once again not had a reply.

The withdrawal is for €974.

Any help you could give would be much appreciated.

Gelöst

€974