Beschwerde #4 Voozaza Casino

Delaying payment since last week

Von tr3sike

vor 2 Jahren

Hi!

I have made one withdrawal request:

2023-10-04 19:02:35 1000 euro.

I have asked from chat about the cashout time. The answer was 24h.

I asked in chat if there was a problem and they answered that if there is a problem, they will notify me by email.

I have sent an email to them about my cashout status but I am still waiting for any answer.

Adam

Unseriöses Casino Voozaza Casino

Grund Verzögerte Auszahlung

Betrag €1000

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear Voozaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

tr3sike

vor 2 Jahren

My opinion is, the best thing would be to remove the casino from your recommendation until the casino's situation is clarified. Probably every day someone will fall into this situation like me, they just don't know it yet

tr3sike

vor 2 Jahren

Thank you for re-opening the complaint again. My situation is unchanged. My payment is still in pending status. My user is fully verified. I have sent more than 15 email to [email protected], [email protected], [email protected] but I havent received any answer. The chat support do nothing for the players in the chat. They keep saying the same thing, that they are not responsible for transfers and they can only forward my payment request. Thats all. They are absolutly ignoring me. No promising about cashout, no direct email address to the finance, and even here they don't answer. I really dont know what can I do right now. Without any emotion I think this site is a scam. Do they have licence?
What can I do? Is there any way to make them answer?

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Voozaza Casino Beschwerde-Statistik

Gelöst 2 / 8

Durchschn. Betrag $4,325

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 3 Tage

Voozaza Casino Beschwerden

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Voozaza keine Auszahlung seit dem 01 11 2023

Hallo,
ich warte seit dem 01.11.2023 auf eine Auszahlung vom Voozaza Casino. Ich habe seit dem 10.11.2023 ca. jede Woche mit dem Support geschrieben. Dieser verwies mich darauf, dass die im Support nichts tun können und dies an ein weiteres Team weiterleiten würden. Lieder ohne Erfolg.
Eine zweite Auszahlung seit dem 21.11.2023 ist auch noch offen.
Seit Mitte Dezember kann man nicht mehr über die Voozaza Seite mit dem Support schreiben. Daher habe ich versucht per E-Mail Kontakt aufzunehmen. Leider ohne Erfolg. Es kam einfach bis jetzt keine Antwort.
Im Menü steht bei bei beiden Auszahlungen "Pending".
Können Sie mir bei dem Problem behilflich sein?

Vielen vielen Dank im Voraus
Simon

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I am a fully verified customer at the above casino, actually got myself verified before I made any deposits.

Having taken a deposit bonus, and actually managing to wager through it for once, I managed to get a balance of €1000 for withdrawal, shortly after this was chopped down to €550 due to their bonus T&C’s.

I put through this withdrawal on the 30th of October 2023 and it is still currently pending in my account.

As with others, I get no response to emails and get the same old response from Livechat. They’re sorry for delay, they are working on it, we don’t deal with withdrawals it’s with the finance team etc.

I have contacted them every day since I made the withdrawal as prior to even requesting it I asked their Livechat how long it would take and they confidently told me 24 hours, I’m now at 288 hours and exhausted all options.

Please help

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Hi there.

I hope you are well.

Voozaza have been withholding a withdrawal since the 22nd October. My account has been fully verified.

I have followed this up with them multiple times by email, but I have not received a reply.

When I have asked on chat, I have merely been told this was handled by another department and they have a backlog and so on. But no timescale was offered.

I also made a formal complaint yesterday but I have not yet had a response, or indeed my withdrawal.

The withdrawal is for €1950

Any help you could give would be much appreciated and please don't hesitate to ask if you need anything more from me.

Thank you.

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I got my account verified, on 2023-10-15, so it's been 15 days since my account was verified. It's not normal, and I don't know what to do next,

Please help.

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Hi there.

I hope you are well.

Voozaza have been withholding a withdrawal since the 20th July.

The account has been fully verified.

I asked on chat on the 21st, they said it would be sent the following day, it was not.

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