I have waited over 26 days for my 1400 euros

I am a fully verified customer at the above casino, actually got myself verified before I made any deposits.

Having taken a deposit bonus, and actually managing to wager through it for once, I managed to get a balance of €1000 for withdrawal, shortly after this was chopped down to €550 due to their bonus T&C’s.

I put through this withdrawal on the 30th of October 2023 and it is still currently pending in my account.

As with others, I get no response to emails and get the same old response from Livechat. They’re sorry for delay, they are working on it, we don’t deal with withdrawals it’s with the finance team etc.

I have contacted them every day since I made the withdrawal as prior to even requesting it I asked their Livechat how long it would take and they confidently told me 24 hours, I’m now at 288 hours and exhausted all options.

Please help

Hi there.

I hope you are well.

Voozaza have been withholding a withdrawal since the 22nd October. My account has been fully verified.

I have followed this up with them multiple times by email, but I have not received a reply.

When I have asked on chat, I have merely been told this was handled by another department and they have a backlog and so on. But no timescale was offered.

I also made a formal complaint yesterday but I have not yet had a response, or indeed my withdrawal.

The withdrawal is for €1950

Any help you could give would be much appreciated and please don't hesitate to ask if you need anything more from me.

Thank you.

Hi!

I have made one withdrawal request:

2023-10-04 19:02:35 1000 euro.

I have asked from chat about the cashout time. The answer was 24h.

I asked in chat if there was a problem and they answered that if there is a problem, they will notify me by email.

I have sent an email to them about my cashout status but I am still waiting for any answer.

Adam

Hi there.

I hope you are well.

Voozaza have been withholding a withdrawal since the 20th July.

The account has been fully verified.

I asked on chat on the 21st, they said it would be sent the following day, it was not.

I emailed on the 22nd to follow this up. No response.

I then made a formal complaint on the 24th. I have once again not had a reply.

The withdrawal is for €974.

Any help you could give would be much appreciated.