Beschwerde #12 The Slotz Casino

Withdrawal locked by conflicting deposit limits and support stalling

Von Kiki994

vor 1 Monat

It's been nearly 6 hours since Nico

I have a balance of 100,000 HUF on The Slotz Casino. I was informed by support (agent Nico) that I must make a minimum deposit of 8,000 HUF to verify my payment method and unlock my withdrawal.

However, there is a technical contradiction on the site: the VISA/Mastercard deposit limit is capped at 5,000 HUF, making it impossible to meet the 8,000 HUF requirement in a single transaction. Agent Nico confirmed in writing (see attached screenshot) that I would be able to withdraw my full balance once this is resolved.

My case was allegedly "forwarded to the relevant department" over 6 hours ago, but I have received no email and no technical fix. Based on the template answers I am receiving, I believe the casino is intentionally stalling to avoid paying out my winnings. I am requesting that the casino either fixes the limit ws the withdrawal aspromised.

Unseriöses Casino The Slotz Casino

Grund Verzögerte Auszahlung

Betrag Ft104090

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear @Kiki994,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The Slotz Casino

• Representative

vor 1 Monat

Dear AskGamblers Team and Kiki994,

We would like to inform you that the technical issue has now been fully resolved on our side.

The deposit functionality has been restored, and the player can now proceed with the required deposit.

To confirm, the minimum required deposit remains 8,000 HUF, which is now correctly reflected and can be completed without issue.

We kindly invite the player to proceed accordingly. Should any assistance be required during the process, our support team remains available.

Should you require any further details, we remain at your disposal.

Kind regards,
TheSlotz Team

AskGamblers

• Support Team

vor 1 Monat

Dear The Slotz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

The Slotz Casino

• Representative

vor 1 Monat

Dear AskGamblers Team and Kiki994,

Thank you for your message.

We would like to confirm that the matter is still under active investigation by our technical team. The issue has been identified and is being worked on with priority, however it has not yet been fully resolved, which is why there has been no new update to share until now.

We would like to assure both the player and the AskGamblers Team that this is not being overlooked or delayed intentionally, but requires technical intervention to ensure the deposit functionality is restored correctly.

To reiterate:

- The correct minimum deposit requirement remains 8,000 HUF
- The currently displayed limitation is part of the technical inconsistency being resolved

Regarding the previously mentioned 3,000 HUF amount, this was incorrect information provided in error and does not reflect the actual requirement.

Once the issue is fully resolved, the player will be notified immediately and will be able to proceed with the required deposit and subsequent withdrawal process.

We appreciate your patience and understanding while we finalize this matter and will provide an update as soon as the resolution is in place.

Kind regards,
TheSlotz Team

The Slotz Casino Beschwerde-Statistik

Gelöst 12 / 12

Durchschn. Betrag $469

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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