Beschwerde #35 PartyCasino

Party Casino - Waiting for 2 months to resolve a software glitch issue!

Von Zdeneknvk

vor 10 Jahren

Hello, i played on Party Casino slot called "wizard of oz" which is powered by williams interactive and i got stuck my money in it. When i closed that game my funds didnt add back to my account and it being stucked in that slot. It's almost 2 months ago, I'm unable to get funds back or play any other game. I wrote to party casino support about 5 times, they always say that they are waiting for response from the 3rd party and they can not refund my money but it will be fixed asap (2 months is not asap...), it looks pretty much like they wanna scam me for my money.

Unseriöses Casino PartyCasino

Grund Software-Aussetzer

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Based on submitter's last post, AskGamblers Complaints Team considers this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.

Zdeneknvk

• Tschechien

vor 10 Jahren

Hello AskGamblers, problem is resolved. When i posted that complaint on this site partycasino immediately refund my money. Big thanks to you AskGamblers :).

AskGamblers

• Support Team

vor 10 Jahren

Dear @Zdeneknvk,

Is this complaint resolved, can we close it? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

PartyCasino

• Representative

vor 10 Jahren

Hello AskGamblers, I understand this issue was resolved on the 28th of April.
Please mark this complaint as Resolved.

Thank you

PartyCasino Beschwerde-Statistik

Gelöst 52 / 60

Durchschn. Betrag $5,228

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Hi,

I hope this message finds you well. I opened my Party Casino account on ( July 31st) and deposited money in my casino account. I deposited $4000 initially and gambled and requested withdrawal for $20,000 and they locked my account and asked for documentation to verify my account. I did submit them all the documents same day they activated my account but said my withdrawal is still under review. So i started to play again and lost $20,000. So I redeposited $12,000 from my bank account and played and won $35800. I requested two withdrawals, one for 10,000$ and other for $25,800.

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Hello,

My name is Rafael and I've been using Party Casino since the beginning of 2022, I've never had any problems with it.

But to my surprise on July 1, 2023 when accessing my account, it had been blocked for no reason.

They asked me for all the documentation proving ownership of both identity and address. But I had no more answers. when I contact them I just get a message that it is being analyzed and that they will get back to me shortly, but it has been almost 20 days since there is no solution and I still have my account blocked.

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I would like a solution.

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Good afternoon,

I'm < full name removed > and I've been playing on the PartyCasino platform regularly for a few months now. My login is: < email removed > and account: < account ID removed >.

However, about 1 month ago Party Casino customer service blocked my account and funds. I had about 145 euros in my account and when I tried to withdraw this amount, the Party Casino team blocked my account and then asked for a series of documents and photos to verify my identity. I sent all the requested documents and received an email saying that the documentation was accepted and that they would analyze the reason for the block as soon as possible.

After more 1 month I didn't get response and I felt treated with total disregard. And what's worse, the platform withheld and kept money that belongs to me. If they really are going to block the account, the fairest minimum is that I can withdraw the funds that are in my account.

I demand a quick solution, something PartyCasino has so far been unable to do. Slowness and negligence is synonymous to this platform.

< Full name removed >

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Throughout my play, the game was clearly having some technical issues as every other spin my bets were rejected and I was told to contact customer support.

I soon got fed up of this and decided to leave the table so that I couldnrefesh my web browser to see if this would fix the issue. When I left the table I had a balance of £874.00 as shown on the roulette table onscreen balance. However, to my shock and horro when I was back at the homescreen of PartyCasino my balance was short by £670!

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I really need some help and assistance in getting this resolved as I am being treated unfairly here.

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Dear [PartyCasino Support Team]

I hope this email finds you well. I am writing to follow up on a withdrawal request I made on January 16th, where I requested to withdraw £4000 from my account. On the same day, I received an email requesting additional identification and bank card information, which I promptly provided.

However, since then, I have been waiting for the verification process to be completed and I am writing to express my disappointment and frustration with the lack of progress on this matter. I understand that verification can take some time, but I have reached out to your support team multiple times for updates and have yet to receive a resolution.

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I would appreciate a prompt resolution to this issue and request that my funds be transferred to me as soon as possible. I look forward to hearing back from you soon.
I have attached a few screenshots below.

Best regards,
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I have made other withdrawals and haven't had any issues, only this one which is a large amount.

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