Beschwerde #21 PartyCasino

Party Casino - Software glitch with Amazon Queen slot, funds stuck

Von ultimatim

vor 10 Jahren

i played amazon queen and got the bonus but the game froze almost a week ago now.Tried live help but just keep getting fobbed off.My funds are stuck in the game

Unseriöses Casino PartyCasino

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Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Based on the fact that player received the funds that had been stuck in the game we consider this complaint as resolved and officially closed.

ultimatim

vor 10 Jahren

Looking at the other recent complaints on here it would seem people are being RIPPED OFF by Party casino.There seems to be a lot of games freezing when you hit the bonus and just getting your stake money back !

ultimatim

vor 10 Jahren

Due to this issue and slow withdrawals i will not be playing at Party casino in the future.

Thanks for your response

PartyCasino

• Representative

vor 10 Jahren

Honestly, I have no idea where did the agent from the Customer Support see this figure. All I can see is that you took 75.28 GBP to the game of Amazon Queen, you played and 81.28 GBP were stuck. When we released them you had another 4.47 GBP in your balance from cash-out restricted bonuses, thus when we added the stuck funds your balance was 85.75 GBP in total.

This is all I can explain on the matter!

Please, accept my apologies if my colleague gave you a wrong amount!

I assure you that if you were entitled to anything else, it would have been added to the balance.

Best regards,
Denitsa

PartyCasino Beschwerde-Statistik

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Durchschn. Betrag $5,228

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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