I am a Diamond member with Vegas Paradise and been playing with them for about a year or so and have never withdrawn money.
But now that I have won $3000 I have been waiting 2 weeks for them to transfer my funds. I asked them on the 3rd of December to transfer funds back to my MasterCard but they emailed me saying MasterCard wont allow them to transfer money to me and asked for a Visa which I don't have and not able to get, during this time I won more money and changed my withdrawal method to bank transfer on the 10th of December to which then they emailed me again saying it wouldn't work and for my Visa details. I never had an issue with any other casinos in the UK transferring fund to me in Australia.
I have been emailing back and forth with them during this time but I am not getting proper answers and them saying they will get back to me but they don't. now its as if they are ignoring my emails and requests of a phone calls.
Beschwerde-Info
Hi @amandajayne, Nice to meet you. I have taken note of your complaint. I will forward it to the concerned department. Can you share your username so that it will help us to solve this issue as soon as possible.
I will get back to you with positive response soon. :)
amandajayne93@hotmail.com
Thanks for sharing the user name. I will make sure that your complain is looked into immediately.
Thanks I hope to hear back soon.
Still waiting for a reply email from Vegas Paradise. I've been waiting 4 days!
Hi, we have forwarded your complaint to the concerned on 19th December. Please let us know if you already got your issue solved.
AskGamblers
@amandajayne,
Any update regarding your complaint? Thank you.
AskGamblers
This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.
AskGamblers
Dear @amandajayne,
It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.
Vegas Paradise Beschwerden
- 15 von 15 gelöst
- 1 Tag Durchschn. Antwortzeit
- 1 Woche Durchschn. Lebensdauer
- 1,122 USD Durchschn. Betrag
-
Gelöst
Vegas Paradise Casino - No withdrawal payment method that I can use
$310
Gelöst
Vegas Paradise Casino - No withdrawal payment method that I can use
I tried to make a withdrawal around December 14, 2020 only to see that the withdrawal options didn’t have nearly the amount of options as depositing ...
Mehr erfahren -
Gelöst
Vegas Paradise Casino - Delayed payment for more than 40 days now!!
$2,000
Gelöst
Vegas Paradise Casino - Delayed payment for more than 40 days now!!
I have a lot of problem to get my withdrawal. More than 40 days of delay now. I ask for a 2000$ CND withdrawal on March 31th. I chat with different ...
Mehr erfahren -
Gelöst
Vegas Paradise Casino - Account "temporarily closed" for seven months
€30
Gelöst
Vegas Paradise Casino - Account "temporarily closed" for seven months
Seven months ago(Sep 3 - 2017) I joined the casino and made a deposit of €30. I received a bonus of €20, and proceeded to play and win €1150, ...
Mehr erfahren -
Gelöst
Vegas Paradise Casino - Withdrawal request worth £3000 seriously overdue
£3,000
Gelöst
Vegas Paradise Casino - Withdrawal request worth £3000 seriously overdue
Hello. I have been waiting for a withdrawal from Vegas paradise now since the 29th of may. I have been through verification and have sent all the ...
Mehr erfahren
Haben Sie Probleme mit Vegas Paradise?
