Sportuna Casino - Sportuna stalling payment

Dear Booya,

Thank you for bringing this to our attention. We deeply regret any inconvenience you have experienced and want to assure you that we take all player concerns very seriously.

Our team is currently reviewing your case to resolve this matter promptly. We always strive to process withdrawals within the expected timeframe, but occasional delays can occur due to technical or procedural reasons. Please rest assured that we are working diligently to address the issue and ensure your satisfaction.

In addition, we are a fully licensed and regulated casino, and we are committed to transparency and fairness in all our operations. If you need further assistance, please don’t hesitate to reach out to our support team directly at [email protected] or via live chat 24/7

Thank you for your patience and understanding as we work to make this right.

Kind regards,
Customer Support Team

While 3 working days already is a dreadful timeframe for a crypto withdrawal, while every other site pays in seconds now, you cant achieve that it in that period. Almost a week for a withdrawal isnt about any simple delay, its pure bad intention. Not even 1 genuine positive review on trustpilot, noones paid in time or at all.
And i already sent a mail asking for details about your invisible betting licence and still haven't got anything back yet.

UPDATE

Its 9th day since my withdrawal. Still "processing" and no replies to my email regarding their licence details.

I dont recommend anyone this scam site that works without any licence and zero genuine positive feedbacks on trustpilot. I ll take it as an expensive lesson not to pick noname bookies ever again even if they are rated well on askgamblers

Dear Sportuna Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Booya,

We sincerely apologize for any inconvenience you’ve experienced and assure you that we are committed to addressing this matter promptly.

Regarding licensing, our casino operates under a valid gaming license issued by Anjouan. You can find this information publicly available at https:­//a­njo­uan­gam­ing.co­m/l­ice­nse­-re­gister.

Please note that some regulators do not mandate displaying license details in website footers, but we are happy to provide this information transparently.

As for your withdrawal request, we regret the delay and understand how frustrating this can be. Occasionally, processing times may be affected by factors beyond our control, such as high demand during the festive period. However, we are actively working to ensure your withdrawal is completed as soon as possible.

We value your feedback and are continuously striving to improve our services.

Thank you for your understanding and patience.

Kind regards,
Customer Support Team

No wonder why you adress askgamblers for complaints on your site.Since 2 weeks you write nothing but copy-paste messages and yet askgamblers still gives you extra 4 days to reply. So apparently the plan is giving you extra time for your useless replies and you dont have to pay until eternity.

First of all thanks for the joke of licence details. 150 casinos working with only 1 licence and it's a useful list of bookies to never ever get close to, along with sportuna.

Second of all, you keep lying here that you're working on the withdrawals but in fact you just made me wait for 10 days for nothing while my withdrawal was in processing and while i ve been asking if i needed to complete KYC and you kept saying "no ,no need at all" . And magically after 10 days you suddenly needed it, so i verified my account. And then just yesterday you asked me to verify my IP adress so i needed to disconnect my vpn and connect without it. So i did, and told you that your site url was blocked my by ISP with the reason of "scam" and i sent you that screenshot of it,as i ll post it here.

So you kept saying that you need to verify my IP adress - which is a process to aviod bonus abuse and i never ever used a single cent of bonus in my life ,including your casino - , although i said it would be impossible since your url is blocked due to scamming complaints.

So the result is, my account is verified, withdrawal is on hold and will be so forever since i cant somehow prove my IP although i didn't use bonuses and like i would ever open another account with these scammers.

They ll find a way to steal your funds. Just read their trustpilot reviews and dont be a fool to open account with them

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Ps. The screenshot literally translates to "this site might steal your personal or financial information so you should shut it down"

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"As for your withdrawal request, we regret the delay and understand how frustrating this can be. Occasionally, processing times may be affected by factors beyond our control, such as high demand during the festive period. However, we are actively working to ensure your withdrawal is completed as soon as possible."

Even just this reply shows that they dont even bother to check your complaint and account details to see whats actually going on and they just keep posting the same nonsense whoever complains about withdrawals.
On live help they say that they ll never pay me my withdrawal amount cos i cant verify my IP and yet here they "keep working on it and they are very sorry about delays" etc.

Dear Booya,

Upon further checking of your account, the verification is still ongoing.

As per our most recent email to you, we kindly ask you to log in using a mobile or public network and contact us in chat.

Please note that the usage of any kind of IP masking services (VPN) is strictly prohibited by our Terms and Conditions and may lead to the closure of the account.

Thank you for understanding.

Best regards,
Sportuna team

So you let me open the account with vpn on, take all the bets with vpn on, get verified with vpn on but withdrawing my balance with vpn on is forbidden, although i told you that your scammy site wouldn't open without vpn due to scam complaints to my ISP.
As i said before. Scammers will scam.. let it be an expensive lesson

Dear @Booya,

The last two posts were removed due to the fact links upload is not allowed. If needed, you may attach private attachments, this issue related.

Dear Sportuna Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Booya,

Kindly be informed that your withdrawal is delayed due to the fact that your gaming account is under verification. Please note that verification of your gaming account is in the final stages.

We hereby inform you that the Verification of your account will be completed once having confirmed your IP: to do so, we kindly ask you to simply log in using mobile or public network and contact us in chat.

If you have any additional questions, please do not hesitate to contact us.

Best Regards
Sportuna Team

Dear Booya,

Kindly be informed that your withdrawal is delayed due to the fact that your gaming account is under verification. Please note that verification of your gaming account is in the final stages.

We hereby inform you that the Verification of your account will be completed once having confirmed your IP: to do so, we kindly ask you to simply log in using mobile or public network and contact us in chat.

If you have any additional questions, please do not hesitate to contact us.

Best Regards,
Sportuna Team

Askgamblers

Apparently they don't listen to you and me at all and they keep posting the same nonsense template mails since 2 weeks .. im tired..Do whatever you want

You cant make a scammer to pay your money afterall. If i could open their site without a VPN ,then they would ask for my birth certificate or sth, until i would say fk off and give up

They use the same scam licence with 150 other scam casinos which have exactly the same payment issues if you check them out on proper review sites like trustpilot. Not 1 genuine positive review
Cant blame a scammer for scamming. It was just stupid to fall for it when there were too many ted flags

Dear @Booya,

The AskGamblers Complaint Team is kindly asking you to assist the Sportuna Casino team further and cooperate as instructed.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse , or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation