Beschwerde #42 SpinBetter Casino

Account was blocked and casino ignores my emails

Von Kill_fish2019

vor 1 Jahr

Dear Askgamblers team,
my account was blocked and I still don't know why, as the casino refuses to answer my emails...
I don't have a second account. I did not claim any bonus and just played with the money that I deposited myself. I registered with my full name, address, date of birth etc. I made the deposits with my own credit card that goes by my own name which I also used for registration. I am no professional gambler and usually lose and I didnt also show any gambling pattern that might lead to the casino thinking that I am harming any T&Cs. In fact, I made multiple deposits in total 1000€ and lost the majority. I just wanted to verify my phone number so that I can withdraw my rest balance. However, when I contacted the live chat due to not receiving the verification code, the live chat told me that my account has been blocked. They did not give me any reasons and asked me to write to block department who can help me. I have sent them two emails since Wednesday morning and yet I still did not receive an answer. However, they still keep sending me newsletters and bonus offers... I would really appreciate it, if you could help me here.
With best regards

Unseriöses Casino SpinBetter Casino

Grund Kontolöschung

Betrag €320

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 1 Jahr

Dear @Kill_fish2019,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

Kill_fish2019

• 2 Bewertungen

vor 1 Jahr

Hello,
I received my money. Case can be closed. Thank you very much for your support!

AskGamblers

• Support Team

vor 1 Jahr

Dear @Kill_fish2019,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino Beschwerde-Statistik

Gelöst 28 / 29

Durchschn. Betrag $1,906

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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