Beschwerde #93 SpinBetter Casino

Casino closed my account where I had 22.50€ money

Von Jonni K.

vor 2 Wochen

Casino closed my account where I had 22.50€ money, but they wont let me withdraw moneys. I requested that already 4 days ago, but they still keep saying "wait when responsible department will answer"

I already provided passport photo and two different bank account's where they can refund 22.5€, but chat operator's just keep saying "wait responsible department"

Unseriöses Casino SpinBetter Casino

Grund Verzögerte Auszahlung

Betrag €22.5

Diskussion

AskGamblers

• Support Team

vor 2 Wochen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

gamblerr123

• Finnland

vor 2 Wochen

Complaint can be closed.

Again ASKGAMBLERS helped a lot to get moneys out, without your pressure it wouldn't be possible.

AskGamblers

• Support Team

vor 2 Wochen

Dear @gamblerr123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

vor 2 Wochen

Dear User,

After submitting an additional request to the Security Department regarding your case, we have received confirmation that there are currently no restrictions applied to your account.

According to the information provided to us, you are able to proceed with withdrawal requests without limitations.

If you continue experiencing any difficulties during the withdrawal process, we kindly ask you to contact us directly via claims@spinbetter.com and provide detailed information about the issue so we can review the situation additionally.

Kind regards,
SpinBetter

SpinBetter Casino Beschwerde-Statistik

Gelöst 28 / 29

Durchschn. Betrag $1,906

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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