Beschwerde #80 SpinBetter Casino

Account Closed with credit balance

Von Lilylady

vor 2 Monaten

Hi Ask Gamblers,

On the 25th and 26th February I deposited €160 to SpinBetter. My balance grew to €600 but my account was closed and I am unable to withdraw my balance.

I have been in touch with SpinBetter a number of times over the last few weeks and the account was re-opened but I was still unable to withdraw my balance. I have been querying the withdrawal with them but my account is once again closed even though I was told I can withdraw my balance. My account is fully verified.

Please can you assist with getting my withdrawal.

Thank you for your assistance.

Nicola

Unseriöses Casino SpinBetter Casino

Grund Kontolöschung

Betrag €600

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lilylady

vor 2 Monaten

Thank you Spin Better for dealing with my queries.

AskGambler, please close my complaint.

Kind regards,

Nicola

Lilylady

vor 2 Monaten

Dear Spinbetter Team,

Thank you for your reply and for the reassurance regarding the safety of my funds. I appreciate your continued assistance.

I would be grateful if you could provide a bit more clarification regarding the request for a document confirming the absence of gambling addiction. As this is not something I have encountered before, I would appreciate guidance on what type of document would be suitable and how it can be obtained.

I am, of course, happy to cooperate with any necessary verification procedures and would like to ensure I provide the correct documentation so that the review can be completed as smoothly as possible.

Thank you again for your support, and I look forward to your guidance on the next steps.

Kind regards,

Nicola

SpinBetter Casino

• Representative

vor 2 Monaten

Hello Nicola,

Thank you for your patience and for staying in touch with us throughout this process. We completely understand how concerning this situation may feel, and we truly appreciate your cooperation.

We would like to reassure you that your funds are safe — they have not been lost or removed, but are currently temporarily frozen while the necessary review procedures are being completed.

In order to proceed further and enable the withdrawal, we kindly ask you to provide a document confirming the absence of gambling addiction. This is part of our responsible gaming and compliance requirements, and it helps us ensure that all actions are carried out in line with regulatory standards and player protection policies.

Once this document is provided and reviewed, we will be able to move forward with your case and assist you with the withdrawal process.

We understand that this may be an unusual request, and we truly appreciate your understanding and cooperation. Our goal is to resolve this situation for you as smoothly and fairly as possible.

Best regards, Spinbetter

SpinBetter Casino Beschwerde-Statistik

Gelöst 28 / 29

Durchschn. Betrag $1,906

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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