SpinBetter Casino - Account was blocked and casino ignores my emails

Dear SpinBetter Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers team,
this is absolutely scam behavior and non-acceptable. I am now getting extremely impatient... I deposited over 1000€ lost a lot of money there and I sent them all the required documents to be able to at least withdraw my rest balance, and yet they still did not answer me since last Friday. I expect hard consequences for this casino. They are not trustworthy.

Dear all,

This complaint has been reopened as per SpinBetter Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Kill_fish2019,

Unfortunately, your account has been blocked by the security service in accordance with Rule 2.7:
*"The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason. All bets shall be settled based on the data provided by the processing center."*

Despite the account restriction, we have successfully processed the withdrawal of all funds from your balance. At this moment, all financial transactions have been completed, and the company has no further obligations towards you.

We regret that we had to discontinue our cooperation, but our services are no longer available to you. If you have any questions, please contact our support team.

Best regards,
SpinBetter Team

Dear @Kill_fish2019,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,
I received my money. Case can be closed. Thank you very much for your support!

Dear @Kill_fish2019,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.