Spinanga Casino - Spinanga Failure to process repeated self exclusion requests

On December 31, 2025, I sent a formal email requesting self-exclusion due to gambling addiction and immediate permanent closure of my account. I received no response and my account remained accessible.

After December 31, 2025, I continued receiving promotional offers despite my self-exclusion request.

On February 7, 2026, I sent another email regarding a different matter. I received no response to that email either.
On March 1, 2026, I contacted live chat to ask about the status of my December 31 request. The live chat agent apologized for the lack of response and instructed me to send a new email request, which I did.

On March 2, 2026, I contacted live chat again to request an update. I was informed that the issue would be escalated to the relevant department and that I should wait.

On March 3, 2026, I contacted live chat again regarding the closure of my account. I was informed that the issue would be escalated again and that I needed to send another email requesting self-exclusion, which I did.
All these actions relate exclusively to the same self-exclusion request due to addiction. As of today, my account remains accessible and no written confirmation of permanent closure has been provided.

This situation has occurred multiple times through both email and live chat, without any definitive resolution being provided.
The fact that my account remains accessible despite repeated self-exclusion requests due to addiction is becoming increasingly concerning and distressing, as it leaves me continuously exposed despite clearly expressing my need for protection.