Spinanga Casino - Responsible Gambling Account issue and Refund request

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello everyone!

Dear @LouNz,

We are deeply sorry for this circumstance. In order to check the matter thoroughly with our relevant team, could you kindly provide us your registered e-mail to our casino?

Thank you so much for your cooperation.

Best regards,
Spinanga Team

Dear Spinanga Team,

Thank you for your response.

My registered email address is: [email protected]

Please let me know if you need any additional information.

Kind regards

Dear Spinanga Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear LouNz,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns.

We will make every effort to provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  
Spinanga casino team.

Dear Spinanga Team,

Thank you for your reply.

I would like to clarify that my complaint is based on the fact that I requested a permanent self-exclusion due to gambling issues, but my account was later reopened without my request or consent.

Additionally, my account is currently still active, and it was reopened with a bonus available, which should not happen following a responsible gambling self-exclusion.

I kindly ask you to review this matter carefully, especially regarding your responsible gambling obligations.

I remain available if you need any further information.

Best regards,
Yohann

Dear LouNz,

We sincerely apologies for any inconvenience that may have caused.

We kindly ask for your continued patience as we await an update from the relevant department regarding your request.

Please be assured that we are working to ensure compliance with all necessary protocols. We are making every effort to resolve this matter as expediently as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding.

Kind regards,
Spinanga casino team.

Dear Spinanga Team,

Thank you for your update.

I understand that you are currently awaiting feedback from the relevant department, and I appreciate your efforts in handling this matter.

I will await your detailed response.

Kind regards,
Yohann

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.