Beschwerde #74
Spinanga Casino
Over 2 Weeks Withdrawal Delay
vor 10 Monaten
I submitted three withdrawal requests on July 26, 2025 through Spinanga
To this day (over 2 weeks later), not a single one of them has been processed or even approved. Despite daily contact with customer support and over 5 emails from my registered address, I have only received generic replies such as:
"Your case is under internal review"
"We’ve flagged it again with the finance team"
"It’s the payment provider’s fault"
The story keeps changing and the excuses are inconsistent — first blaming the provider, then internal delays. Support eventually asked me to email their address again (which I had already done several times), only to tell me to wait again.
Their advertised 3 business day withdrawal promise has clearly not been respected, and no evidence has been shown to prove that my request is even being handled seriously.
I am now forced to file this complaint as nothing has changed despite all my efforts. I’m simply asking for my 3 withdrawal requests to be processed and for the platform to honor its own withdrawal timelines.
To this day (over 2 weeks later), not a single one of them has been processed or even approved. Despite daily contact with customer support and over 5 emails from my registered address, I have only received generic replies such as:
"Your case is under internal review"
"We’ve flagged it again with the finance team"
"It’s the payment provider’s fault"
The story keeps changing and the excuses are inconsistent — first blaming the provider, then internal delays. Support eventually asked me to email their address again (which I had already done several times), only to tell me to wait again.
Their advertised 3 business day withdrawal promise has clearly not been respected, and no evidence has been shown to prove that my request is even being handled seriously.
I am now forced to file this complaint as nothing has changed despite all my efforts. I’m simply asking for my 3 withdrawal requests to be processed and for the platform to honor its own withdrawal timelines.
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