Spinanga Casino - Over 2 Weeks Withdrawal Delay

Dear @azizspin123,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Thank you for your response.
The total disputed amount is €1,500, split across three withdrawal requests:
• 2 withdrawals via bank transfer: €500 each
• 1 withdrawal via bank visa: €500

All three were requested on July 26/27/28 2025, and as of today, none have been approved or processed.

Let me know if you need any supporting documentation (screenshots, emails, chat logs), I’m happy to provide them.

Dear @azizspin123,

We hope you are well.

Thank you for addressing the issue. Please rest assured that we have forwarded it to our payments team in order to be checked with outmost urgency and we will have updates for you as soon as possible.

We deeply sorry for this delay that occurred. Thank you so much for your patience and understanding!


Best regards,

Spinanga casino team

Dear Spinanga Casino Team,
Thank you for your response. However, I must reiterate that this is not the first time I have received this same “forwarded to payments team” message.
Today officially marks two full weeks since I initiated my withdrawals — making this the longest delay I have ever experienced with any online casino. Despite repeated assurances that my case is “urgent” or “a priority,” there has been zero visible progress.
You can understand, then, why your messages no longer have any effect on me. I simply do not trust anything you say at this point, as you have proven time and time again that you cannot hold up your side of things.
I sincerely hope this time will be different, to at least save what’s left of the experience I’ve had on your website.

Dear @azizspin123,

Thank you for your reply and feedback.

We truly understand your disappointment and appreciate your feedback in order for us to improve our services continuously.
We are happy to inform you that your withdrawal requests have been successfully complete.

We thank you for your patience and cooperation.

Spinanga casino team

Dear Spinanga Casino Team,

Thank you for your update. Indeed, two out of the three withdrawals have been processed, but one failed.

This is still unacceptable given the overall delay I have already endured. I have now re-submitted three new withdrawals of €500 each (representing my remaining balance).

I expect these to be approved and processed without another two-week wait. Your advertised 3-business-day promise must be respected this time — I will not accept a repeat of the same stalling tactics and contradictory explanations.

Dear @azizspin123,

We kindly inform you that we have escalated the matter to our payments team in order for your last withdrawals to be completed as soon as possible.

Thank you for your patience and understanding.

Best regards,
Spinanga team

Thank you for completing the remaining withdrawals within the same day — I appreciate that this time the process was finally handled quickly.

That said, the overall experience with this withdrawal process was extremely disappointing. The two-week delay, repeated generic responses, and inconsistent explanations have permanently damaged my trust in Spinanga.

Even though my case is now resolved, I do not believe I will be using your platform again in the future.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.