Spinanga Casino - Not able to verify in order to withdraw

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Customer,

Thank you for reaching out.

In order for us to proceed with verification, we would like to kindly ask you to upload a selfie of you holding your ID with our website in the background (please see examples of photo options attached).

We will make sure to check the file with priority when you send it. Thank you in advance.

Best regards,
Spinanga.com

Hello Spinanga,

Thanks for the reply. I have uploaded a selfie with your site in the background again, and hope you will approve the picture this time.

Dear Customer,

Thank you for your reply.

Unfortunately, the selfie you uploaded only contains you and our website in the background.

What we need is a selfie of you, your ID and our website all being present in the frame. You can refer to our previous message for examples.

Best regards,
Spinanga.com

Thanks for your reply.

The verification page did not ask for ID as well, thats why my first two pictures did not contain ID.

After these two rejections, I suspected you wanted ID as well. My third picture was taken with ID and your website in the background on my PC. This picture was not approved either. I would be glad if you could explain why.

I have now sent in a picture with ID and your website on my phone. I hope this will be sufficient.

Dear Customer,

Thank you for providing us with the selfie.

With the documents received, your account has been forwarded for a review and you will be additionally informed as soon as there is an update. We appreciate your patience.

Best regards,
Spinanga.com

Thanks, my account is now verified it seems.

However, the withdrawal status of the withdrawal request I made 9th of May is still the same. I would appreciate if you could approve the withdrawal.

Dear Customer,

We would like to inform you that your withdrawal request was processed from our side on 13.06.2024. Thank you for your patience.

Best regards,
Spinanga.com

I have received the payment. Thanks for the help I received.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.