Spinanga Casino - Cash cancelation

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Jjotapp ,

Thank you for your patience.

Kindly be informed that we are checking with relevant department what is the issue and we would let you know as soon as possible for any news from them.

Best Regards
Spinanga Team

"Spinanga Team,
Could you please provide an estimated timeframe for your response and resolution? I appreciate your assistance?
Thank you.

Dear Support Team, I am writing to request urgent assistance regarding my withdrawal issue.
Despite previous attempts, the casino canceled my withdrawal again without explanation.
Chat support explicitly refuses to provide it, shifting the blame to the payment provider. I had to redo a new withdrawal request today on the 2nd. I am exhausted and desperate for resolution. Please help me resolve this matter.

Thank you for your prompt attention.

Dear Jjotapp ,

Thank you for your patience.

Unfortunately it looks like your latest withdrawal request was canceled by the payment provider. In order to avoid this issue we want to make a manual withdrawal for your.

The options for manual withdrawal are : Crypto / Skrill or PIX ,

For PIX transfer we would need CPF + your full name . Please send us the info of the method you would like us to use on email.

Please accept our apology for the situation.

Best Regards
Spinanga Team

And once again you blame the payment provider, not taking responsibility, The customer has no access to the provider and only you as the casino, who can do something about it!

This information for bank details to make payments has already been sent by email and I still haven't received my balance in my account!!!

Apologies will only be accepted when the money is in my account; otherwise you will remain negligent.

I await a prompt response with immediate solutions from you.
D.D

Dear Jjotapp ,

We would like to inform you that provided screenshot is not sufficient for us to make manual withdrawal and the withdrawal via PIX had failed, please send us : e-wallet screenshot with your details for either Skrill or Pay4fun.

Best Regards

Since day 18, I've been trying to withdraw my money, but to no avail. I've tried everything, and I'm at my wit's end! Once again, your casino has failed, and you're acting as if it's business as usual, without accountability.

Another manual withdrawal attempt failed, which is unacceptable!

I opened a Pay4Fun account, and the account number matches the print I sent.

Agência 0001 • Conta < removed >

Banco 561 • Pay4Fun Instituição de Pagamento S.A

I'm desperate! The delay in responding and resolving this issue is taking a toll on my health. This is unacceptable, Spinanga!

I demand my money in my account now. I've fulfilled all requirements and sent necessary documents.

You must adhere to rules and deadlines. If not, there's no reason for your operation to continue. I'm starting to suspect a scam.

I need AskGamblers' intervention.

Thank you."

Dear Jjotapp ,

In order for us to make a manual withdrawal for you please confirm in full the and send us on email the following information:

- Pay4fun Full name,
- Email address
- Account ID

Best Regards
Spinanga Team

Spinanga Team,

Firstly, answer my questions!

You talk about canceling the last withdrawal request, which was manually made by you, as if this withdrawal cancellation problem were normal. Resolve this so there are no more problems.

And once again here you come up with some excuse not to make my withdrawal.

In the previous message, no one had asked for an account ID, they only asked for the print information that was sent. But it wasn't enough for you.

And to save you more time, they invented wanting other information.

Negligent casino that does not comply with its own rules and deadlines and does not take responsibility.

Spinanga should be banned, it should lose its license!

Here is my information once again:

< personal information removed >

id:121262

I await an urgent response!

Dear @Jjotapp,

The AskGamblers Complaint Team send requested information via private message.

Dear Jjotapp ,

In order for us to make a manual withdrawal for you we would kindly ask you to send the requested information over email as as here your personal information is removed and we cannot see it .

Best Regards
Spinanga Team

Spinanga,
I'm going to say it once again and I also don't want you to keep repeating the same thing, and then we won't find any solution!

Just do what has to be done, my money in my account! The account information has already been sent to the email 3 times already!
So stay up to date, do your job, which is to generate entertainment and pay your winnings correctly on time and within the rules! Follow your own rules, because that's not what's happening.
Answer my questions without messing around, please!
I can't take it anymore!

Spinanga,
They have already been sent by email about 3 times and so far nothing has happened! Besides, I'm tired of this nonsense, everything you asked of me has been done and it's no use to you, is this to save time?

Do what has to be done!

Dear Jjotapp ,

Thank you for sending your details , we are checking the withdrawal with relevant department and would get back to you as soon as possible.

Best Regards
Spinanga Team

Spinanga and Askgamblers team,

Once again the casino's response is the same "We are checking with the relevant responsible sector and will get in touch".

Instead of responding to us precisely with information and solutions to the problem along with a specific deadline, no!
It stays in this cycle, it will be 1 month since my first withdrawal request and no one does anything to help me! I don't know what else to do to receive it!

Askgamblers please intervene in the trading!
Thanks.

Dear,
After a lot of difficulty, almost 30 days of waiting and solutions, the casino successfully paid into the account! I appreciate the patience of the Askgamblers team.
I believe that a lot of things have to improve so that this doesn't happen frequently and make Casinos follow their own deadline rules.
The deposit speed must be the same as the withdrawal request. There is technology for that!
Thanks.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.