Spinanga Casino - 3 Withdrawals Not Processed

Dear @Gemnet,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Total amount is CAD 2250

Dear all,

Please be informed that we are looking into the matter.

Best regards,
Spinanga team

Thanks, the agent told me , since there are No anomalies , the finance should process it soon … i am waiting for my payment

See attached my 3 withdrawals screenshot

Hello , my account initially didn’t require verification see attached. Now all of sudden they want verification and keep rejecting my proof of address without providing any reason . I provided them various bank and tax documents

See attached my clarification about documents . Please note the address on casino app cannot be edited . Since i created account in 2024 it has old address which cannot be edited. However i provided bank documents for both new and old address . I also have attached the casino app screenshot showing that old address cannot be edited

Please Note Spinanga website keeps saying they want original pdf instead of scanned . Please Note , i sent statements that are original pdf downloads from bank websites directly … see attached the app download screenshot

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Gemnet

Kindly be informed that we are still waiting for your Proof of address so kindly go to your verification page in your account menu and upload the requested document.

Best Regards
Spinanga Team

Hello please see all my posts above …. I have submitted orginal dowloaded pdfs from banks website showing my new address ( and you keep rejecting ) ….. i am uploading it once more … ( please note it shows my current address which i am not able to update on app and its an orginal dowloaded pdf from banks website ) …. Please see attached my orginal pdf and proof of submission on your website

I uploaded bank statements of both new and old address ( both are of within 6 months ) both are directly downloaded from banks website…. Now the application is still giving error

Please find attached both statements

Dear Spinanga Casino

Please read my complete issue. My account was used in March and April 2024 and i was able to withdraw earnings at that time . Later i changed my address which i cannot update on casino app and customer service agents dont help with that . At time of withdrawal the agent told me to send documents in email with explanation to suppor­t@s­pin­ang­a.com. I have sent numerous emails to [email protected] and [email protected] informing address change . Plus i provided directly dowloaded bank statements of both addressess .( since i updated address within 6 months ) , both bank statements of new and old address are within 6 months . Spinanga requested me to upload documentation of within of within 6 months . My old address bank statement is of september 2024 ( which is within 6 months ) and new address bank statement also i provided. Both bank statements i provided are directly downloaded from bank application ( i can even send a video ) . Even till today casino app doesnt show my updated address . Since i have last uploaded my documents the agent told me they are in review ( but spinanga app is not showing my document status ) —- See attached relevant screenshots

Dear Gemnet

Kindly be informed that we are awaiting you to login into your gaming account without using VPN .

Best Regards
Spinanga Team

Hello i have already logged in . I never use VPN because i am located at legal jurisdiction based your website terms... please find attached chat transcript as proof of login and my emails to you as confirmations

Hello Spinanga

The customer service agent just told me that my account is verified now and no further documents are needed . She said my withdrawals are in final stage . So please process my withdrawals

Hello Spinanga

The customer service agent just told me that my account is verified now and no further documents are needed . She said my withdrawals are in final stage . So please process my withdrawals

Find attached chat screenshots

Dear Gemnet

Kindly be informed that your withdrawals are in processing by relevant department and should be with you as soon as possible.
Please accept our apology for the inconvenience caused.

Best Regards
Spinanga Team

Hello Spinanga

I already sent multiple clarification of my IP location. My Canadian passport was already provided which shows my country of birth and date of birth . I am on vacation in my country of birth ( location allowed by Spinanga ) and i will go back to Canada because i am a Canadian resident . Also both countries are allowed by Spinanga . Plus my interac transactions show i use a secure canadian system…… plus now your customer service told me that my account is now verified and withdrawals will be processed soon …… so please i am waiting for almost a month now

Hello Spinanga

Please see attached . The customer service agent told me my IP address clarification is verified and my account is verIfied and nothing else is pending . So i am waiting for my withdrawals since 24 Jan month now , please process

Hello Spinanga

Please see attached , the customer agent again told evrything is verified and IP address verification is completed too after i provided details and clarification . She is saying withdrawals will be processed soon but cant provide time frame

I have been waiting since 24 Jan now , please kindly expedite my process

Hello Everyone

Thanks for help . I got 3 withdrawals now . But now my further withdrawal button is blocked . Please see attached . Please fix the button so i can withdraw again

Hello Spinanga

Customer agent told me there is technical error due to which i cant make further withdrawals now . See chat screenshot and without error screenshot in incognito mode. Please resolve this so can proceed with new withdrawals

Hello Spinanga

Customer agent told me there is technical error due to which i cant make further withdrawals now . See chat screenshot and *Withdrawal error screenshot in incognito mode. Please resolve this so i can proceed with new withdrawals

I am pleased to inform that withdrawal technical issue mentioned above is fixed now