Beschwerde #19 Sol Casino

Delaying my withdrawal even after successful verification

Von style_7

vor 8 Monaten

Hello Sol Casino,

I’m posting here because my withdrawal request from September 29 at 20:00 is still pending, and I haven’t received a clear answer through your support channels.

Initially, according to your Terms and Conditions, the maximum processing time for a withdrawal is 24 hours, which has also not been honored. Over these days, I’ve only received generic responses asking me to “wait,” without any real progress or detailed updates.

Additionally, by your email, I was informed that the verification process may take up to 72 hours. However, that period has already passed, and I still haven’t received any specific explanation or a concrete timeframe for when my withdrawal will be processed.

I would like to emphasize that my betting activity is minimal, and I have successfully withdrawn funds before using the same account and method. This makes the current delay even more confusing.

All I’m asking for is clear communication and a definite timeline for the completion of the verification and withdrawal process. Transparency builds trust, and I believe this should be resolved promptly.

I hope this post helps to get a proper response and resolution soon.

ID: #CO6L2

Thank you.

Unseriöses Casino Sol Casino

Grund Verzögerte Auszahlung

Betrag S/.3257.14

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

style_7

vor 7 Monaten

Dear Sol Casino and AskGamblers Team,

Thank you for your response and for resolving my case. I confirm that the funds have been successfully deposited into my bank account.

I appreciate your assistance and the support provided throughout this process.

Best regards.

AskGamblers

• Support Team

vor 7 Monaten

Dear @style_7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sol Casino

• Representative

vor 7 Monaten

Hello, dear player and AksGamblers representative!

Apologies for the delayed response. We've checked the information regarding your case. The withdrawal request was under additional review, and it has now been marked as successful. The funds should have already been transferred to your bank account.

Best regards,
Sol Casino.

Sol Casino Beschwerde-Statistik

Gelöst 7 / 8

Durchschn. Betrag $1,001

Durchschn. Dauer 15 Tage

Durchschn. Antwortzeit 2 Tage

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Hallo,

leider habe ich ein problem mit diesem Casino undzwar geht es darum ich am 03.01.2024 insgesamt 4 auszahlungen von diesem casino ausgetätigt habe.

1. 850 €

2. 700€

3. 250€

4. 400€

Alle auszahlungen kamen an auser die auszahlung von 700 €.

Ich sollte bis zum 08.01.2024 habe ich gemacht dann habe ich ein überweisungbeleg von dem casino erhalten alles stimmt. Natürlich habe ich meine bank kontaktiert um herauszukrigen ob da eventuel was zurückgehalten wurde oder ich eventuell eine einschränkung auf meinem konto habe nein auch nicht.

das Casino ist sich mit ihrem beleg zu 1000% sicher das überwiesen wurden ist meine bank sagt nein ist nichts gekommen ich wollte eine RNN nummer haben die mir nicht zu verfügung gestelllt ich habe mehrere kontoauszüge dies bezüglich dem casino zu verfüung gestellt wo man klar und deutlich alle anderen auszahlungen sieht aber die 700€ eben nicht.

ich wollte dann auch ein kontoauszug vom casino wo man die überweisung sieht die antwort war das dürfen sie nicht aber wollen von mir ein kontoauszug ich kann wenn sie möchten gerne auch ihnen mein kontoauszug zukommen lassen wo man deutlich alle anderen auszuhlungen sieht aber die 700€ VON INPAY nicht.

Ich hatte noch nie ein problem bei einer auszuhlung von diesem casino deswegen spiele ich hier auch mehrere tsd euro im monat und trotzdem behandelt man mich so schlecht und wimmelt mich mit einem überwisungsbeleg ab und meint uns ist es egal wir haben es überwiesen.

Wie ich auch schon erwähnt habe meine bank keine überweisung oder ähnliches zurück gehalten alles passt mein konto hat keine bariere oder ähnliches meine bank sagt der Sender muss sein kontoauszug überprüfen vermutlich hängt das geld irgendwoe und ging nicht raus.

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Dear AskGamblers Team, I am writing to bring to your attention a recurring issue regarding uncredited deposits, similar to my previous experience which was resolved following my complaint over here in the past regarding SolCasino.

Current issue: Specifically, on May 10, 2025, I made two separate deposits at SolCasino , one for INR 2400 and another for INR 2200. Unfortunately, as of today, neither of these deposits has been credited to my account. I have followed up with their chat support multiple times and provided screenshots of the transactions, yet there has been no clear timeline provided for resolution.

This delay has persisted for more than 5 days, despite assurances from their support team that such issues typically resolve faster. I was recently informed that my case has been escalated to their financial team, further extending the waiting period.

I wish to express my frustration with this ongoing issue. While I appreciate the responsiveness of their chat support , the lack of a timely resolution is disappointing. A reliable deposit process is crucial for maintaining trust and satisfaction among players. It is imperative that Sol Casino improves its payment systems to prevent such recurring issues considering this has happened time and again.

I have attached screenshots of both deposit transactions for your reference. I kindly request a prompt resolution to this matter and would appreciate if SolCasino intervenes and closes this at the earliest.

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My account is verified at SOL casino. Hereby i am attaching the transaction screenshot and the bank statement. Please help me to receive my deposit.

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Delaying my withdrawal even after successful verification

Hello,

I have an account in this casino since 2019. My account has been verified. Payments have always been very fast, I have never had any problems with this.

However, in 2024 the situation changed. After winning, I wanted to withdraw money. I was asked to provide a package of documents for additional verification, I did this immediately.

After successful verification, I made a new withdrawal request. However, the operator in the chat told me that my request would be processed within 3 days, according to the rules of the casino.

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On February 14, I passed additional verification
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On February 18, I was informed that payment was being delayed for up to 31 days

The payment amount is 188100 rubles.

I believe that the casino deliberately does not want to pay me my winnings.

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Hello everyone

I am a member of this site and have been playing sports betting and casino on this site for a few months I went through all the verification procedures, I was even called with a camera, and I showed myself with my ID in my hand.

I made my first withdrawal request, but no payment has been made since November 30.

I'm really curious about the reason for this. I haven't made any rule mistakes. I won money with my major volleyball European Cup bets and slot games and I have been waiting for 20 days.

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