Sol Casino - Delaying my withdrawal even after successful verification

GELÖST

style_7

Hello Sol Casino,

I’m posting here because my withdrawal request from September 29 at 20:00 is still pending, and I haven’t received a clear answer through your support channels.

Initially, according to your Terms and Conditions, the maximum processing time for a withdrawal is 24 hours, which has also not been honored. Over these days, I’ve only received generic responses asking me to “wait,” without any real progress or detailed updates.

Additionally, by your email, I was informed that the verification process may take up to 72 hours. However, that period has already passed, and I still haven’t received any specific explanation or a concrete timeframe for when my withdrawal will be processed.

I would like to emphasize that my betting activity is minimal, and I have successfully withdrawn funds before using the same account and method. This makes the current delay even more confusing.

All I’m asking for is clear communication and a definite timeline for the completion of the verification and withdrawal process. Transparency builds trust, and I believe this should be resolved promptly.

I hope this post helps to get a proper response and resolution soon.

ID: #CO6L2

Thank you.

AskGamblers

Dear @style_7,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

style_7

Dear AskGamblers Complaint Team,

The total amount of the disputed withdrawal is PEN 3,257.14. I would like to mention that I have previously made successful withdrawals of more than PEN 1,000 without any issues.

Additionally, my betting history is quite limited, so I don’t believe the verification process should be taking this long.

Best regards.

AskGamblers

Dear Sol Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Sol Casino

Hello, dear player and AksGamblers representative!

Apologies for the delayed response. We've checked the information regarding your case. The withdrawal request was under additional review, and it has now been marked as successful. The funds should have already been transferred to your bank account.

Best regards,
Sol Casino.

AskGamblers

Dear @style_7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

style_7

Dear Sol Casino and AskGamblers Team,

Thank you for your response and for resolving my case. I confirm that the funds have been successfully deposited into my bank account.

I appreciate your assistance and the support provided throughout this process.

Best regards.

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sol Casino - Delaying my withdrawal even after successful verification

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