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Sol Casino - Delaying my withdrawal even after successful verification

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Sol Casino

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S/. 3257.14

vor 2 Tagen

Hello Sol Casino,

I’m posting here because my withdrawal request from September 29 at 20:00 is still pending, and I haven’t received a clear answer through your support channels.

Initially, according to your Terms and Conditions, the maximum processing time for a withdrawal is 24 hours, which has also not been honored. Over these days, I’ve only received generic responses asking me to “wait,” without any real progress or detailed updates.

Additionally, by your email, I was informed that the verification process may take up to 72 hours. However, that period has already passed, and I still haven’t received any specific explanation or a concrete timeframe for when my withdrawal will be processed.

I would like to emphasize that my betting activity is minimal, and I have successfully withdrawn funds before using the same account and method. This makes the current delay even more confusing.

All I’m asking for is clear communication and a definite timeline for the completion of the verification and withdrawal process. Transparency builds trust, and I believe this should be resolved promptly.

I hope this post helps to get a proper response and resolution soon.

ID: #CO6L2

Thank you.

AskGamblers
vor 2 Tagen

Dear @style_7,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

vor 2 Tagen

Dear AskGamblers Complaint Team,

The total amount of the disputed withdrawal is PEN 3,257.14. I would like to mention that I have previously made successful withdrawals of more than PEN 1,000 without any issues.

Additionally, my betting history is quite limited, so I don’t believe the verification process should be taking this long.

Best regards.

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