Sol Casino - Delaying my withdrawal even after successful verification

Nice to meet you! Could you please provide us with your email or ID to check the deatils?

Best regards,
Sol Casino!

Dear Sol Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear player! According to the rules, point 10.4 The SOL Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

Best regards,
Sol Casino!

Dear SOL casino,
I'm very interested in what gaming activity you will check for 31 days? I have 10-15 bets on my account, no more. Does it take 31 days to check this?
I believe that your point in the rules was made solely for the purpose of not withdrawing money to a person for as long as possible.
Maybe you just don't like players who win something from you? Could this be the real reason?

Dear player, the verification process adheres strictly to the guidelines outlined on our platform. Please be advised that the rationale behind scrutinizing gaming activity is confidential and not subject to disclosure.

Best regards,
Sol Casino!

Dear Sol Casino,

Please explain what exactly caused your questions? Why did you decide to check my gaming activity? Why does it take 31 days? Why not 7 days or 365?

Dear player, the determination regarding your situation has been rendered by our department's fair play specialists. It takes up to 31 calendar days because it is stated in the rules of our casino, to which you have previously agreed.

Best regards,
Sol Casino!

Hello Sol Casino,

How is the process of reviewing my gaming activity going? About half the time that you could potentially need has passed. Do you have any news?

Hello, dear player! At present, the audit remains ongoing and has not reached its finalization stage. Rest assured, we will promptly inform you upon its completion.

Best regards,
Sol Casino!

Hi all,

I still haven't heard back from the casino regarding my situation.

Dear SOL Casino, how much more time do you need? What is the deadline for reviewing my case?

Hello, dear player! The verification will run through March 15.

Best regards,
Sol Casino!

I ask you to see the fact that SOL casino delays verification by exactly 31 days. They have known about their decision for a long time, they checked everything long ago. But they deliberately delayed 31 days so that I could not withdraw my money. And yes, yes, yes, a representative of SOL will now write that they have such a clause in the rules and I agreed with it during registration. But I don’t intend to give up, the 15th is coming soon, the complaint is open, I’m waiting for a response from SOL.

Hello, dear player! Once the verification is complete, payment will be made. Please stand by.

Best regards,
Sol Casino!

Hello, dear player! Your payments have been approved.

Best regards,
Sol Casino!

I received the money in full. Thanks to the AskGamblers team.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.