Beschwerde #6 Sol Casino

Delaying my withdrawal even after successful verification

Von Evgeniy M.

vor 2 Jahren

Hello,

I have an account in this casino since 2019. My account has been verified. Payments have always been very fast, I have never had any problems with this.

However, in 2024 the situation changed. After winning, I wanted to withdraw money. I was asked to provide a package of documents for additional verification, I did this immediately.

After successful verification, I made a new withdrawal request. However, the operator in the chat told me that my request would be processed within 3 days, according to the rules of the casino.

After 3 days my request has not been processed. I once again contacted the casino support to find out what the problem was.

I was informed that I now need to wait up to 31 days for withdrawals.

On February 14, I passed additional verification
On February 17, my withdrawal request was not processed
On February 18, I was informed that payment was being delayed for up to 31 days

The payment amount is 188100 rubles.

I believe that the casino deliberately does not want to pay me my winnings.

Help me solve the situation.

Unseriöses Casino Sol Casino

Grund Verzögerte Auszahlung

Betrag руб.188100

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dzhindos

• Russland

vor 2 Jahren

I received the money in full. Thanks to the AskGamblers team.

Sol Casino

• Representative

vor 2 Jahren

Hello, dear player! Your payments have been approved.

Best regards,
Sol Casino!

Sol Casino

• Representative

vor 2 Jahren

Hello, dear player! Once the verification is complete, payment will be made. Please stand by.

Best regards,
Sol Casino!

Sol Casino Beschwerde-Statistik

Gelöst 7 / 8

Durchschn. Betrag $1,001

Durchschn. Dauer 15 Tage

Durchschn. Antwortzeit 2 Tage

Sol Casino Beschwerden

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Auszahlungen komm nicht an

Hallo,

leider habe ich ein problem mit diesem Casino undzwar geht es darum ich am 03.01.2024 insgesamt 4 auszahlungen von diesem casino ausgetätigt habe.

1. 850 €

2. 700€

3. 250€

4. 400€

Alle auszahlungen kamen an auser die auszahlung von 700 €.

Ich sollte bis zum 08.01.2024 habe ich gemacht dann habe ich ein überweisungbeleg von dem casino erhalten alles stimmt. Natürlich habe ich meine bank kontaktiert um herauszukrigen ob da eventuel was zurückgehalten wurde oder ich eventuell eine einschränkung auf meinem konto habe nein auch nicht.

das Casino ist sich mit ihrem beleg zu 1000% sicher das überwiesen wurden ist meine bank sagt nein ist nichts gekommen ich wollte eine RNN nummer haben die mir nicht zu verfügung gestelllt ich habe mehrere kontoauszüge dies bezüglich dem casino zu verfüung gestellt wo man klar und deutlich alle anderen auszahlungen sieht aber die 700€ eben nicht.

ich wollte dann auch ein kontoauszug vom casino wo man die überweisung sieht die antwort war das dürfen sie nicht aber wollen von mir ein kontoauszug ich kann wenn sie möchten gerne auch ihnen mein kontoauszug zukommen lassen wo man deutlich alle anderen auszuhlungen sieht aber die 700€ VON INPAY nicht.

Ich hatte noch nie ein problem bei einer auszuhlung von diesem casino deswegen spiele ich hier auch mehrere tsd euro im monat und trotzdem behandelt man mich so schlecht und wimmelt mich mit einem überwisungsbeleg ab und meint uns ist es egal wir haben es überwiesen.

Wie ich auch schon erwähnt habe meine bank keine überweisung oder ähnliches zurück gehalten alles passt mein konto hat keine bariere oder ähnliches meine bank sagt der Sender muss sein kontoauszug überprüfen vermutlich hängt das geld irgendwoe und ging nicht raus.

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Delaying my withdrawal even after successful verification

Hello Sol Casino,

I’m posting here because my withdrawal request from September 29 at 20:00 is still pending, and I haven’t received a clear answer through your support channels.

Initially, according to your Terms and Conditions, the maximum processing time for a withdrawal is 24 hours, which has also not been honored. Over these days, I’ve only received generic responses asking me to “wait,” without any real progress or detailed updates.

Additionally, by your email, I was informed that the verification process may take up to 72 hours. However, that period has already passed, and I still haven’t received any specific explanation or a concrete timeframe for when my withdrawal will be processed.

I would like to emphasize that my betting activity is minimal, and I have successfully withdrawn funds before using the same account and method. This makes the current delay even more confusing.

All I’m asking for is clear communication and a definite timeline for the completion of the verification and withdrawal process. Transparency builds trust, and I believe this should be resolved promptly.

I hope this post helps to get a proper response and resolution soon.

ID: #CO6L2

Thank you.

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This delay has persisted for more than 5 days, despite assurances from their support team that such issues typically resolve faster. I was recently informed that my case has been escalated to their financial team, further extending the waiting period.

I wish to express my frustration with this ongoing issue. While I appreciate the responsiveness of their chat support , the lack of a timely resolution is disappointing. A reliable deposit process is crucial for maintaining trust and satisfaction among players. It is imperative that Sol Casino improves its payment systems to prevent such recurring issues considering this has happened time and again.

I have attached screenshots of both deposit transactions for your reference. I kindly request a prompt resolution to this matter and would appreciate if SolCasino intervenes and closes this at the earliest.

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I am a member of this site and have been playing sports betting and casino on this site for a few months I went through all the verification procedures, I was even called with a camera, and I showed myself with my ID in my hand.

I made my first withdrawal request, but no payment has been made since November 30.

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