Beschwerde #16 Sol Casino

Uncredited deposit issue

Von coldstorm

vor 1 Jahr

Dear AskGamblers Team, I am writing to bring to your attention a recurring issue regarding uncredited deposits, similar to my previous experience which was resolved following my complaint over here in the past regarding SolCasino.

Current issue: Specifically, on May 10, 2025, I made two separate deposits at SolCasino , one for INR 2400 and another for INR 2200. Unfortunately, as of today, neither of these deposits has been credited to my account. I have followed up with their chat support multiple times and provided screenshots of the transactions, yet there has been no clear timeline provided for resolution.

This delay has persisted for more than 5 days, despite assurances from their support team that such issues typically resolve faster. I was recently informed that my case has been escalated to their financial team, further extending the waiting period.

I wish to express my frustration with this ongoing issue. While I appreciate the responsiveness of their chat support , the lack of a timely resolution is disappointing. A reliable deposit process is crucial for maintaining trust and satisfaction among players. It is imperative that Sol Casino improves its payment systems to prevent such recurring issues considering this has happened time and again.

I have attached screenshots of both deposit transactions for your reference. I kindly request a prompt resolution to this matter and would appreciate if SolCasino intervenes and closes this at the earliest.

James

Unseriöses Casino Sol Casino

Grund Einzahlung nicht gutgeschrieben

Betrag ₹4600

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

coldstorm

• 2 Bewertungen

vor 1 Jahr

Dear all, I can now confirm that all the deposits have been duly credited. This complaint can now be closed.

Sol Casino

• Representative

vor 1 Jahr

Hello, dear player and representatives of AskGamblers!

We have reviewed the information regarding your inquiry. Occasionally, there may be errors during the deposit process, but these issues are typically resolved, and the funds are credited successfully. In your case, a request has already been submitted, and we kindly ask for your patience while awaiting a response. As soon as receive an update, a support manager will promptly inform you.

Best regards,
Sol Casino

Sol Casino Beschwerde-Statistik

Gelöst 7 / 8

Durchschn. Betrag $1,001

Durchschn. Dauer 15 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlungen komm nicht an

Hallo,

leider habe ich ein problem mit diesem Casino undzwar geht es darum ich am 03.01.2024 insgesamt 4 auszahlungen von diesem casino ausgetätigt habe.

1. 850 €

2. 700€

3. 250€

4. 400€

Alle auszahlungen kamen an auser die auszahlung von 700 €.

Ich sollte bis zum 08.01.2024 habe ich gemacht dann habe ich ein überweisungbeleg von dem casino erhalten alles stimmt. Natürlich habe ich meine bank kontaktiert um herauszukrigen ob da eventuel was zurückgehalten wurde oder ich eventuell eine einschränkung auf meinem konto habe nein auch nicht.

das Casino ist sich mit ihrem beleg zu 1000% sicher das überwiesen wurden ist meine bank sagt nein ist nichts gekommen ich wollte eine RNN nummer haben die mir nicht zu verfügung gestelllt ich habe mehrere kontoauszüge dies bezüglich dem casino zu verfüung gestellt wo man klar und deutlich alle anderen auszahlungen sieht aber die 700€ eben nicht.

ich wollte dann auch ein kontoauszug vom casino wo man die überweisung sieht die antwort war das dürfen sie nicht aber wollen von mir ein kontoauszug ich kann wenn sie möchten gerne auch ihnen mein kontoauszug zukommen lassen wo man deutlich alle anderen auszuhlungen sieht aber die 700€ VON INPAY nicht.

Ich hatte noch nie ein problem bei einer auszuhlung von diesem casino deswegen spiele ich hier auch mehrere tsd euro im monat und trotzdem behandelt man mich so schlecht und wimmelt mich mit einem überwisungsbeleg ab und meint uns ist es egal wir haben es überwiesen.

Wie ich auch schon erwähnt habe meine bank keine überweisung oder ähnliches zurück gehalten alles passt mein konto hat keine bariere oder ähnliches meine bank sagt der Sender muss sein kontoauszug überprüfen vermutlich hängt das geld irgendwoe und ging nicht raus.

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Delaying my withdrawal even after successful verification

Hello Sol Casino,

I’m posting here because my withdrawal request from September 29 at 20:00 is still pending, and I haven’t received a clear answer through your support channels.

Initially, according to your Terms and Conditions, the maximum processing time for a withdrawal is 24 hours, which has also not been honored. Over these days, I’ve only received generic responses asking me to “wait,” without any real progress or detailed updates.

Additionally, by your email, I was informed that the verification process may take up to 72 hours. However, that period has already passed, and I still haven’t received any specific explanation or a concrete timeframe for when my withdrawal will be processed.

I would like to emphasize that my betting activity is minimal, and I have successfully withdrawn funds before using the same account and method. This makes the current delay even more confusing.

All I’m asking for is clear communication and a definite timeline for the completion of the verification and withdrawal process. Transparency builds trust, and I believe this should be resolved promptly.

I hope this post helps to get a proper response and resolution soon.

ID: #CO6L2

Thank you.

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Deposit TRX not credited

I made a deposit of about 78 TRX. It was November 11, 2024. More than 11 days have passed, but the deposit has not been credited to my account and has not been returned. The support service ignores, answers the same thing - that they submitted a request to the payment system and are waiting for an answer from it. Thus, you can wait for an answer for a whole year. Why should I wait all this time? My transfer was made in cryptocurrency, there is a transaction hash that anyone can check that the money was sent and received. The money is small, but this site shifts responsibility to intermediaries, due to the fact that they could not process the transaction. I think that this is the site's problem and they should promptly resolve such situations on their own, especially since there is confirmation of my transfer. I demand that the money be credited to the balance, or returned to my wallet.

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I made two deposits: one for INR 1200 on October 4, 2024, and another for INR 2200 on October 8, 2024. Unfortunately, both deposits have yet to be credited to my account.

I have reached out to the casino’s chat support multiple times and provided screenshots of my transactions. While the chat support team has been excellent in their responses, they have not given me a clear timeline for when I can expect my money back. As a result, I’ve now lost more than a week waiting for a resolution.

Overall, I enjoy playing at Sol Casino, but I believe there needs to be an improved process for handling deposit issues. A seamless deposit experience is crucial, and having a clear protocol in place to address uncredited deposits would greatly enhance customer satisfaction.

I felt compelled to reach out on Askgamblers.com since this issue has been delayed without resolution. I have attached screenshots for both deposits made on the respective dates.

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Dear Askgambler Team,
I made 2000 INR deposit on 27/09/2024 through UPI which is successful from my end but till today my deposit is not credited in my Sol casino account.

I tried contacting support team on daily basis but support team is only asking me to wait little more.

My account is verified at SOL casino. Hereby i am attaching the transaction screenshot and the bank statement. Please help me to receive my deposit.

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Delaying my withdrawal even after successful verification

Hello,

I have an account in this casino since 2019. My account has been verified. Payments have always been very fast, I have never had any problems with this.

However, in 2024 the situation changed. After winning, I wanted to withdraw money. I was asked to provide a package of documents for additional verification, I did this immediately.

After successful verification, I made a new withdrawal request. However, the operator in the chat told me that my request would be processed within 3 days, according to the rules of the casino.

After 3 days my request has not been processed. I once again contacted the casino support to find out what the problem was.

I was informed that I now need to wait up to 31 days for withdrawals.

On February 14, I passed additional verification
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The payment amount is 188100 rubles.

I believe that the casino deliberately does not want to pay me my winnings.

Help me solve the situation.

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Delayed payment at Sol Casino 121612 TL

Hello everyone

I am a member of this site and have been playing sports betting and casino on this site for a few months I went through all the verification procedures, I was even called with a camera, and I showed myself with my ID in my hand.

I made my first withdrawal request, but no payment has been made since November 30.

I'm really curious about the reason for this. I haven't made any rule mistakes. I won money with my major volleyball European Cup bets and slot games and I have been waiting for 20 days.

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