BetBoro Casino - Slow verification

Dear @Brown289,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Also, keep in mind that all your attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on. 

https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines 

Thanks for cooperating the AskGamblers Complaints Team.

Dear Sir,

In order to keep the high standards of all verification procedure we might require additional documents.

Please, provide us your username and we will be more than happy to clarify the situation.

Thanks,
Betboro Team

Dear BetBoro Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Dear Sir,

Thank you for providing us the details.

After reviewing your account, we do not see any activity of your account in the Casino. You have an activity in our Sportbetting.

We have to follow the same procedure for providing documents which is the same for all customers.

Please, keep in mind that we reserve the right to request additional documents from you in order to comply with the regulatory authority and to guarantee that everything is fine before the account is verified. Additionally, if another operator has accepted your documents it does not mean that we have to accept them as well. If our verification team is not satisfied with the provided documents then they can request additional ones.

As soon as we will receive the requested documents, we will verify your account.

Thank you for your co-operation to keep all accounts safe and secure.

Kind Regards,
Betboro Team

Dear AskGamblers,

Concerning your request for the evidence, your account manager should be in touch with our company and we can provide all the information from our Backoffice.

Kind Regards,
Betboro Team

The issue has been resolved.

Thank you betboro

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.