Slot Planet Casino - Over 2 weeks and withdrawal not processed

Dear Slot Planet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello COOPS1802

Thank you for your post and we are sorry to hear about your experience.

We would however note that in line with our Withdrawal Policy and as part of our compliance with the relevant regulations, withdrawals will not be processed until the necessary reviews have been satisfactorily been completed.

For your reference, we draw your attention to clause 7.3 of our terms https:­//w­ww.s­lo­tpl­ane­t.c­om/­gb/­ter­ms-­con­dit­ions, which provides that “No withdrawal will be processed and funds cannot be withdrawn from your account until: (i) Verification Checks have been satisfactorily completed; (ii) payments have been confirmed; and (iii) you have complied with any other withdrawal conditions, specific rules and promotional terms relating to your use of the Website and/or affecting your account (for example, any applicable bonus terms). Please note that Verification Checks include checks on your identity, age and place of residence.” and further confirm that your case is under active review with our Accounts Team.

In order to effectively resolve your query, we recommend that you contact our Accounts Team directly on accoun­ts@­slo­tpl­ane­t.com for further clarity in this respect.

Should you remain dissatisfied, you also have the option to raise a formal complaint, as prescribed in our Complaints and Disputes Procedure, outlined in clause provided 15 of our terms https:­//w­ww.s­lo­tpl­ane­t.c­om/­gb/­ter­ms-­con­dit­ion­s#c­omp­lai­nts­-pr­ocedure

@AskGamblers - Kindly note that in line with the relevant GDPR constraints and for security purposes, we will be unable to further discuss this matter further on this platform and therefore encourage the customer to contact our Accounts Team directly on the aforementioned email address, to be further assisted in this respect.

Regards

Slot Planet

Dear Slot Planet,

I have already had the email confirming my account is verified after sending you all the info you need.

I would email accounts@ but they simply reply a week later saying they will be in touch soon!

You are withholding my funds.

Hello COOPS1802,

In order to effectively resolve your query, we recommend that you contact our Accounts Team directly at accoun­ts@­slo­tpl­ane­t.com for further clarity in this respect. Kindly note that in line with the relevant GDPR constraints and for security purposes, we will be unable to further discuss this matter further on this platform and therefore encourage the customer to contact our Accounts Team directly at the aforementioned email address, to be further assisted in this respect.

Should you remain dissatisfied, you also have the option to raise a formal complaint, as prescribed in our Complaints and Disputes Procedure, outlined in clause provided 15 of our terms https:­//w­ww.s­lo­tpl­ane­t.c­om/­gb/­ter­ms-­con­dit­ion­s#c­omp­lai­nts­-pr­ocedure

Regards

Slot Planet

I provided the further info needed and again no reply.

Hello COOPS1802,

Thanks for getting back to us!

We have alerted our Accounts Team to your post as well. Once they have reviewed your provided information, they will update you accordingly.

Should you remain dissatisfied, you also have the option to raise a formal complaint, as prescribed in our Complaints and Disputes Procedure, outlined in clause provided 15 of our terms https:­//w­ww.s­lo­tpl­ane­t.c­om/­gb/­ter­ms-­con­dit­ion­s#c­omp­lai­nts­-pr­ocedure

@AskGamblers - Kindly note that in line with the relevant GDPR constraints and for security purposes, we will be unable to further discuss this matter further on this platform and therefore encourage the customer to contact our Accounts Team or Complaints Team directly on the aforementioned email address, to be further assisted in this respect.

Given the nature of the complaint, and the fact that we have already provided all we are able to, we ask that you kindly close this dispute please.

Regards

Slot Planet

Dear @Coops1802,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you x

Still not resolved and no comms from them.

L

Dear Slot Planet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello COOPS1802,

Thanks for getting back to us!

Once our team has reviewed your provided information, they will update you accordingly.

Should you remain dissatisfied, you also have the option to raise a formal complaint, as prescribed in our Complaints and Disputes Procedure, outlined in clause provided 15 of our terms https:­­//­w­w­w.s­­lo­­tp­l­a­ne­­t.c­­om­/­g­b/­­ter­­ms­-­c­on­­dit­­io­n­s­#c­­omp­­la­i­n­ts­­-pr­­oc­edure

@AskGamblers - Kindly note that in line with the relevant GDPR constraints and for security purposes, we will be unable to further discuss this matter further on this platform and therefore encourage the customer to contact our Accounts Team or Complaints Team directly on the aforementioned email address, to be further assisted in this respect.

Given the nature of the complaint, and the fact that we have already provided all we are able to, we ask that you kindly close this dispute please.

Regards

Slot Planet

Finally sorted today. Thank you askgamblers without this site not sure anyone would have even replied.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.