Beschwerde #2 Rolldorado Casino

No funds in the account from the deposit paid

Von Marek K.

vor 1 Jahr

Yesterday at 21:08 I made a deposit at rolldorado casino using my Skrill account for the amount of PLN 130. To date, the funds have not been credited to my casino balance, despite immediately reporting the matter to customer service and providing proof of payment. As everyone using Skrill knows, such deposits are instant. And I can understand that they may have some problem with the system, due to which the deposit was not credited automatically. But I think the priority in such a situation should be to check and do it manually. Apparently, the casino has other priorities than providing its customers with their deposited funds.

Unseriöses Casino Rolldorado Casino

Grund Einzahlung nicht gutgeschrieben

Betrag zł130

Diskussion

AskGamblers

• Support Team

vor 11 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

KraveN55

• Polen • 5 Bewertungen

vor 11 Monaten

Hello again.

I think my complaint can be considered resolved as my deposit has appeared in my casino account.

Thank you very much for your help and for fulfilling this mission of helping players when they find themselves in a difficult situation.

Rolldorado Casino Beschwerde-Statistik

Gelöst 3 / 3

Durchschn. Betrag $189

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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Verzoegert die Auszahlung

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Ich hoffe,dass Askgamblers kann mir helfen mein Geld zu bekommen.

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I registered on the platform after seeing a promotion offering a 50 PLN free bet for correctly predicting a Champions League match result. I won 430 PLN from this free bet.

In order to withdraw my winnings, I was required to make a deposit and wager it once. I deposited 80 PLN and fulfilled the wagering requirement. After playing, my total balance increased to 680 PLN.

I requested a withdrawal on April 19 via Skrill.

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All documents have been provided multiple times, and no specific issue has been identified by the casino. Despite this, I continue to receive the same generic responses asking for documents I have already submitted.

This behavior appears to be a deliberate delay tactic to avoid processing my withdrawal.

I am requesting immediate completion of the verification process, approval and payment of my withdrawal (680 PLN)

I am fully cooperative and have complied with all requirements. I believe the casino is acting in bad faith by unnecessarily prolonging the process.

I am ready to provide all supporting evidence (emails, screenshots, transaction confirmations).

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Dear AskGamblers Team,

I’m reaching out for assistance regarding an issue with Rolldorado Casino.

On November 1st, I created an account and made a BTC deposit, intending to start betting. Shortly after, I found that betting was not possible, so I contacted customer support. I was informed that my account had been suspended for administrative reasons and that I needed to complete verification.

The identity verification went through without any problems. On November 2nd, I immediately submitted the requested proof of deposit screenshots via live chat. Since then, nothing has progressed — every time I reach out, I’m simply told to wait.

To speed things up, I also uploaded the proof of deposit directly to my account profile on the website. However, it was rejected, even though all the required details were clearly visible. The support team confirmed this, but once again told me that I have to wait.

It has now been over 10 days, even though the casino claims that document verification is completed within 24 hours. This situation has become quite frustrating, and I find the lack of communication unacceptable.

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Best regards,

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