Beschwerde #5 Rolldorado Casino

Account verification issue and blocked money

Von Slavista

vor 6 Monaten

Dear AskGamblers Team,

I’m reaching out for assistance regarding an issue with Rolldorado Casino.

On November 1st, I created an account and made a BTC deposit, intending to start betting. Shortly after, I found that betting was not possible, so I contacted customer support. I was informed that my account had been suspended for administrative reasons and that I needed to complete verification.

The identity verification went through without any problems. On November 2nd, I immediately submitted the requested proof of deposit screenshots via live chat. Since then, nothing has progressed — every time I reach out, I’m simply told to wait.

To speed things up, I also uploaded the proof of deposit directly to my account profile on the website. However, it was rejected, even though all the required details were clearly visible. The support team confirmed this, but once again told me that I have to wait.

It has now been over 10 days, even though the casino claims that document verification is completed within 24 hours. This situation has become quite frustrating, and I find the lack of communication unacceptable.

If I’m not allowed to use my account for betting, I kindly request a refund of my deposit (0.0026 BTC).

Thank you very much for your time and assistance.

Best regards,

Unseriöses Casino Rolldorado Casino

Grund Verifizierungsprobleme

Betrag $273

Diskussion

AskGamblers

• Support Team

vor 6 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Slavista

• 2 Bewertungen

vor 6 Monaten

Hello,

i recieved money. Thanks everything for help.

Rolldorado Casino

• Representative

vor 6 Monaten

Dear all,

Please note that the player has been in communication with our team, and all feedback provided has been taken into account. The player has already requested a withdrawal, and the funds were processed and paid very recently on our end, which completes our obligation to the player.

The player should receive the funds shortly. If they have not yet appeared, please be aware that it may take up to 5 business days for the payment to reflect in the receiving bank account, depending on the banking institution. The important point is that the funds have been successfully released from our side following the completion of the verification process.

We would also like to confirm that all necessary actions were taken in accordance with our Terms and Conditions, and therefore we consider this case resolved, as the player has been verified and has cashed out their funds already.

Best regards,
Rolldorado Casino

Slavista

• 2 Bewertungen

vor 6 Monaten

In profile i saw few minutes ago, im fully verified. When i try to do withdrawal i got logged out and now its saying my account is disabled. Your chat support saying, im going to my deposit back and someone contact me. Help me, please, do things faster. Its 13 days already while you blocking my money on your site, even without playing there.

Rolldorado Casino Beschwerde-Statistik

Gelöst 3 / 3

Durchschn. Betrag $189

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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