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Rizk Casino - Delaying tactics

GELÖST
Beschwerde-Info
Unseriöses Casino Rizk Spielothek
Grund Verzögerte Auszahlung
Betrag $ 650
4kingidiot Neuseeland
Veröffentlicht am 16. Februar 2021

Hi

I have been playing at Rizk Casino for nearly 2 years. I spent quite a lot a few years ago but have restricted my deposits to $200 per month . I deposited $100 on the 6th Feb all raw no bonuses. I got up to $1300+ but $900 and decided to lock in a $400 withdrawal. I waited until the 11th for the money to show in my account but nothing there. I contacted support and asked why , the reply was I needed to send documents to verify my account. I asked why they had not reached out to me and they apologized and said they should have. I uploaded everything needed and I keep getting told the front of my license is to blurry. I have sent 3 times and used the latest colour scanner to send and still rejected. Ive worked out that they are rejecting it because of not understanding a NZ license. We have an official photo on the left of the license and a security coded shady photo on the right. They are referring to the right photo which is not supposed to be clear, this can easily be found on google images if you search NZ driver license but they would know this security feature when signing up other NZ residents from the past. I have just received an email from Rizk to say my withdrawal has been cancelled due to not wagering my deposit. How the hell can I not have wagered my deposit when I deposited $100 went up to $1300 back down to $400 and withdraw. There is no bonus associated with this deposit. Please dont play at this casino

Veröffentlicht am 16. Februar 2021

Hi 4KINGIDIOT,

My name is Roger and I am the Rizk Customer Support Manager.

I have looked into your complaint thoroughly and would like to clarify a few points, as I am afraid that there is some misunderstanding.

I am glad to see that our support has been constantly and rapidly answering your questions, and I add correctly. I can confirm that you were correctly informed and of course I do apologise for the mishap with the wrong notification of not having turned over the deposit. I am sorry you got this automated notification which was sent instead of the documentation request. I can also reassure you that we are fully aware of the nature of each of the various ID and other documents from all over the world we receive and I can reconfirm that the blurriness was not due to the bottom right smaller photo but of the quality of the document supplied.

Finally, I can confirm that the withdrawal of $ 650 has been processed and paid out.

I hope to have helped clarify, and take once more the opportunity to apologise for any confusion and reassure you we do operate transparently.

Regards

Roger.

AskGamblers
Veröffentlicht am 16. Februar 2021

Dear @4kingidiot,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

4kingidiot Neuseeland
Veröffentlicht am 17. Februar 2021

Hi Roger . Thanks for your prompt reply. I locked my withdrawal in on 6th Feb and still have not had any withdrawals show in my bank account as of 6.45pm 17 February. I would like clarification on why my locked withdrawal was cancelled due to not wagering my deposit when the following was the case.
Deposited raw $100 into my Rizk account
Won $1300+
Played this down $400 and withdrew $400 ensuring I locked this so I could not play with this money
The withdrawal ($400) was cancelled and put back into my Rizk account even though it was locked (im sure locking the withdrawal is a fair play condition linked into responsible gaming) I have seen this tactic before from casinos to encourage the money to be played vs withdrawing.
As you will be able to see this tactic worked and I played with the $400 but unfortunately for you I won another $1300+ and withdraw $650. This is still not showing in my bank account. I will agree to resolve the complaint when my withdrawal shows in my account and a valid answer is given to why my locked deposit was put back into my Rizk account with a bogus excuse of not wagering my deposit.

Thanks

4kingidiot Neuseeland
Veröffentlicht am 17. Februar 2021

Please note, I have now received my money into my account. Thanks all. I consider this matter closed but would appreciate an answer to the falsely cancelling a locked deposit Thanks

AskGamblers
Veröffentlicht am 18. Februar 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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