As previously mentioned, my last reply was one where I intended to clear out any confusion that may have arisen during the handling of your query. After a thorough review, I can see that you have received conflicting information at certain points, but I want to assure you that all the information supplied in my previous message was accurate and factual.
I apologize for any information that has previously been supplied to you which may be conflicting, but I can once more confirm that the below information is correct:
Your 80 CAD withdrawal was cancelled at 15:12 UTC on the 27/5 and we can see that you logged in and started playing with the funds in your account at 15:50 UTC on the 27/5 in the slot Fruit Shop.
Your 150 CAD withdrawal was cancelled at 20:45 UTC on the 30/5 and we can see that you logged in and started playing with the funds in your account at 22:06 UTC on the 30/5 in the slot Valley of the Gods.
Regarding your 150 CAD withdrawal, we can also see that we on the 21:43 UTC sent you an E-mail where we informed you that the funds from this withdrawal had been returned to your account and was available for you to request another withdrawal in contact reference ID 210531-000481, and from our communications, it seems that we are in agreement on this part. Please let me know if this is an incorrect assumption on my part and this withdrawal is also in dispute.
Regarding your 80 CAD withdrawal, I have to regretfully inform you that there were some delays in our internal communications which caused some confusion, where you were informed that the funds were being held by the provider after the funds had already been credited to your account and played for by yourself. The funds were in fact credited back to your account, however, and made available to you, and we can see that you elected to play with the funds as previously mentioned, and as can be seen from the images I have attached in this thread.
I understand that in this instance, however, some confusion have arisen from the process, and it is clear to us that you have had a negative experience as a result. For this reason, we will as a one time gesture of good will pay out the 80 CAD once more in order to close this matter amiably. In order to avoid any further incidents of misunderstanding, however, we will pay it out directly and manually via a bank transfer. To do this, I kindly ask that you get back to me, either here or in a response to the E-mail thread you have with me with reference 210528-003455, and that you provide us with your IBAN and Swift/BIC code for your bank account in order to facilitate the transfer of the funds.
For the future, we have to kindly inform you that if a transaction you request cannot be completed for some reason, the funds are automatically re-added into your account. If you chose to play with the funds, we will not be able to offer to refund any money that may be lost in the process. We appreciate your understanding in this matter.
I will be looking forward to your reply with your IBAN and Swift/BIC, and in the meantime I wish you a wonderful day.