Rabona Casino - 1300 Euros refused payout and closed account after verification

In the meanwhile I received an email from Rabona support. They again didn't give me any evidence but they quoted the paragraph they think I was violating:

" - engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed"

So they still refuse to give me any evidence or any idea about what happened that they might understand as violating their T&C. Is this usual practice that you just quote any paragraph of your T&C instead of a logical and transparent argument why you decide to close a user account and to keep all its money!?

If you want to give your potential future customers (who read these complaints on ASKGAMBLERS, and I know from many gamblers that they do) the feeling of security and trust in you and your platform, please try to resolve this issue here with me if you are really convinced that it was right what you did.

Please, dear people in authority of Rabona, give me any evidence or piece of information that makes you retain my honest winnings. I am absolutely confident that I can easily proof your assertions wrong due to the fact I know I did nothing wrong. Thank you in advance.

Dear Rabona Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers team,

Thank you for reaching out.

Please be we informed that an email was sent to suppor­t@a­skg­amb­ler­s.com. Looking forward to your reply.

Best regards,
Rabona.com

Dear AskGamblers and Rabona Team,

since I still did not get any further information, no proof and no reasoning for anything, please make sure that I get the chance to give a statement to whatever Rabona team was providing in this email in order to have a fair opportunity to invalidate the accusation that I still even don't know.

Thank you very much!

Dear AskGamblers support,

Please be informed that we replied to your latest email and are waiting for your feedback. Thank you in advance.

Best regards,
Rabona.com

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Rabona Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers support,

We would like to inform you that we replied to your latest email. Looking forward for your reply.

Best regards,
Rabona.com

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Rabona Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers team,

Thank you for your efforts in resolving this unpleasant situation for me.

Due to Rabona's lack of transparency in closing my account, I am still unable to comment on any of their arguments or alleged evidence.

Even though I am unable to provide any statement regarding the material Rabona sends to you (due to their lack of transparency) it seems that Rabona is unable to provide sufficient material to substantiate their accusations in a comprehensible manner.

If I would be given the chance to review and comment on the provided material, it would likely further strengthen my position.

Therefore, I would like to propose that Rabona transfers the outstanding winnings from my account so that we can bring this matter to a close.

Additionally, I want to add that I am fortunate to have legal expenses insurance, which enables me to have the case examined in court without the risk of any costs for me. Therefore, Rabona would gain nothing but a negative reputation from leaving the case unresolved.

Once again, I would like to express my gratitude to the AskGamblers team, and I hope that Rabona is committed to resolving this matter reasonably.

Best regards,
Vinzenz

Dear AskGamblers team,

Please be informed that we replied to your latest email. Looking forward for your reply.

Best regards,
Rabona.com