PowerUp Casino - My Withdrawal 120Euro Still Not Get In

Hallo Any Update From Powerup Casino?

Hello Thienti.
We are sorry to hear that you are experiencing problems with your withdrawal.

We apologise for the inconvenience and rest assured that we are doing our best to resolve it as quickly as possible.

I will come back here to provide you an answer as soon as the support team share it with me.

Thank you in advance for your patience.

Kind regards,
PowerUp Casino

ok.no problem im waiting.

Dear Thienti
Thank you for your patience.

We're deeply sorry for the inconvenience caused. Rest assured, your request is being checked with priority and we would get back to you as soon as we have any news from relevant department.

Kind regards,
PowerUp Casino

OMG.seriously this is just small money 120Euro i cant imagine if big money.please tell the department to being professional.so embarrased just small money take it to long.make player afraid playing to your casino.Or T_T Please I Hope Your Goal Its Not To Be SCAM Casino.

Dear Thienti

In order for relevant department to process your withdrawal you would have to verify your gaming account first , so we would kindly ask you to go to your account menu , verification tab and upload the requested documents.

Best Regards

PowerUp Casino

Ok.already send it document.just wanted to give some advice,after almost 3 weeks now u give answer i must verification first.T_T why didn't you tell me at the beginning on the third day. why did you have to wait 3 weeks?

as far as I know running a business is to reach as many customers or players as possible. but what you do is the opposite, making new players stressed LOL. I don't understand what the goal of your casino business is?

btw I don't know how long this verification will take I hope it's only a short time. or weeks. or years? I don't know. I hope this problem can be resolved quickly and well. thank you.

I have received my payment. Thank you powerup casino, thank you ask gamblers.

This Case is Closed

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.