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Playzee Casino - Still able to deposit after requested account self-exclusion

62 Stunden übrig für Playzee Casino zum: Antworten.
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Unseriöses Casino Playzee Casino
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Betrag € 550
Veröffentlicht am 7. Februar 2019

I self excluded on the 29th of January via chat and yesterday I was still able to log back in and deposit again i lost another €550 due to the casino not honouring my self exclusion. I am trying to work on my addiction, but this doesn't help. I now asked again to be selfexcluded and what I want is my deposit from €550 to be refunded. I cant reach the casino over the phone and the chat is getting me no where. AskGambler can you please help me get my money refunded?

AskGamblers
Veröffentlicht am 20. Mai 2019

This complaint has been reopened as per Playzee Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Veröffentlicht am 27. Mai 2019

This complaint has been reopened as per Playzee Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Veröffentlicht am 27. Mai 2019

Dear @Miraaa3,

AskGamblers Complaints Team has been informed that the issue has been resolved. Please confirm.

Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. You should be in aware that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Veröffentlicht am 27. Mai 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Veröffentlicht am 27. Mai 2020

I never realized that the Casino tried to reopen this complaint. But I'm willing to listen to what you have to say @playzee.

Update 27052020: They have never refunded my money.