Hello, AskGamblers I really hope you can help with this Playzee Casino.
I made a withdrawal of 2500$ on the 5th of December through a bank transfer. They ask me to do it that way because for some reason I couldn't withdraw to my visa card (all other casinos work) but that's fine I said ok. They asked me for my statement and also to give them my bank info (transit account number branch number etc) and I did and got a confirmation email that my withdrawal is processed and it takes 2 to 5 b days.
I contacted them on Friday of the same week because still nothing. They told me it should arrive by Monday and if not to call them to investigate. I did contact them via chat on Monday and even spoke to their manager Zea telling me now it's 10 b days (!!!!) and that I should wait to take further action until the 16th of December!!
Like other complaints, I see here that it's the same issue no casino and no bank transfer takes 2 whole weeks to get to you! Now I contacted them again on Tuesday and guess what finally they saying the truth that somehow they entered the wrong beneficiary info (they did my withdrawal manually ) and that it was reprocessed again on the 13th and that I will get an email confirmation as per I spoke with someone again as a manager! And still no money in my account.
Tomorrow is Friday then the weekend no deposit for sure... I attached their last email. please note that they had my bank statement and should have never made a mistake since its all clear. They made the withdrawal for me and paid the consequences I would never never recommend this casino to anyone
Please help
