Playzee Casino - Not refunding my deposit after restricting my account

Hi SHO999,

Thank you for your review.

Kindly note that you would be required to follow the Complaints and Disputes Process, as outlined in clause 15 of our terms and conditions https:­//w­ww.p­la­yze­e.c­om/­ter­ms?­scr­oll­To=­ter­msgb16.

We can confirm that we have escalated this matter to the Complaints Team who will investigate your claim and further assist you in this respect.

Kind Regards

Complaints Team (Playzee)
Aug 12, 2023, 3:45 AM UTC

Track ResourceDear Mr. Miah,

We acknowledge receipt of your escalated dispute dated 11th August 2023.

Please note that we aim to provide you with a substantive response as soon as practically possible and seek to resolve your complaint within 28 days, as outlined in our Complaints and Disputes Procedure, which can be viewed in clause 15 of our terms and conditions https:­//w­ww.p­la­yze­e.c­om/­ter­ms?­scr­oll­To=­ter­msgb16

Kindly note that while the issue is actively being investigated the support staff on Live Chat will have no access to updates, we will however revert to you via email once the process is completed.

Regards

Complaints Team

The above email is what playzee sent to me.I have emailed them back asking what the issue is and why they are not releasing my £4500 that I have deposited.

Hi SHO999,

We can confirm that our Complaints Team has reached out to you via email in relation to your dispute. Should you have any further queries in this regard, please reach out to our Complaints Team directly.

Kind regards,

Dear @Sho999,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.