Was ist neu

  • Was ist neu
  • Nachricht
Suchen
Suche nach über 1.000 Casinos, Spielautomaten, Boni

Zuletzt durchgeführte Suchen

Löschen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Platin - Stalling 780 euro payment

GELÖST
Beschwerde-Info
Unseriöses Casino Platin Spielothek
Grund Abgelehnte Auszahlung
Betrag € 780
ahtungfoer Ukraine
Veröffentlicht am 26. Oktober 2017

29 Jun 2017 I registered in Platincasino. Made 100 euro deposit from my Skrill account and got a 100 euro bonus. 5 July the balance was 781.70, the wagering requirements were met, all provided docs were approved and my account was fully verified.
I tried to make a withdrawal back to my Skrill account but this method was removed from my account. I was told in the live chat that currently they could pay only to Bank account. I went to the Bank, opened Bank account in euro currency specially for this transaction. Sent them the Bank Reference with IBAN and BIC.

Then started problems. First, I couldn't make a withdrawal by myself - always was an error: "Please enter the valid IBAN". I checked many times - the IBAN was correct. A few weeks later, the support team agreed to make a withdrawal from their side manually into my bank account. 8 September I got an email from Support Agent Christina that my withdrawal was processed. Here is an email:

"Dear Volodymyr,

we processed your withdrawal of 780€. Hope everything goes well this time.

Regards,
Christina
Support Agent
www.pl­ati­nca­sin­o.com"

I was happy, I thought at last, trouble was over.
But 22 September I checked the status of the withdrawal, the status was "Started". I asked Christina why has the withdrawal still "Started" status, she told me -
"The bank data you provided didn't work.
We tried to send the money to UA38 3052 9900 0516 8757 3345 6204 0 but it didnt go through with the error message "The account data is not valid".

I went again to the Bank, the agent checked again - all requisites were correct. 25 September I sent to Platincasino an email that I visited Bank, all requisites I provided were correct, there must be an error at their website.
Since 25 September Platincasino ignores my emails.
Dear Askgamblers Team, help me please to resolve this problem.

AskGamblers
Veröffentlicht am 26. Oktober 2017

Dear @ahtungfoer,

Please keep in mind that your attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines

Thank you for your cooperation.

AskGamblers
Veröffentlicht am 31. Oktober 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

ahtungfoer Ukraine
Veröffentlicht am 31. Oktober 2017

Dear gamblers and Askgamblers Team,
Yesterday evening I got an email from Support Agent Christina with apologizes for the delay and the miscommunication and that they processed the withdrawal manually.
Yesterday evening I got 780EURO from them at my SKRILL account.
Please mark this complaint as resolved.

AskGamblers
Veröffentlicht am 31. Oktober 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Platin Spielothek Beschwerden

  • 6 von 8 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 26,163 USD Durchschn. Betrag

Haben Sie Probleme mit Platin Spielothek?