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Platincasino - Pending withdrawals with no support from customer service

GELÖST

Beschwerde-Info

Unseriöses Casino

Platincasino

Betrag

£ 2023

Veröffentlicht am 26. Mai 2023

I have 3 separate withdrawals which pending, it is well past the maximum withdrawal time through visa, which is 2 days. It has been nearly 5 days now, still heard absolutely nothing and my withdrawals are still pending.

I have made successful withdrawals in the past, so don’t understand why this has become a problem now?

Tried multiple times to contact customer service via email and live chat, each time I get no response of either.

I have attached proof of my pending withdrawals, also my verifcation status to show all my documents have been uploaded and approve including source of income. I will be closing my account as soon as this is resolved and not using platin anymore.

Veröffentlicht am 28. Mai 2023

Still had nothing, no response from them and payments are still pending.

AskGamblers
Veröffentlicht am 30. Mai 2023

Dear Platincasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 30. Mai 2023

Hi,
please note this is about Platin Casino UK.
Have already contacted our UK Team and will get back soon as possible with an update on this case.
Thanks,
Platin Casino Affiliates

Veröffentlicht am 30. Mai 2023

Thank you, I have still had no response from anyone, so if you can contact me as soon as you hear something.

AskGamblers
Veröffentlicht am 3. Juni 2023

Dear Platincasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Veröffentlicht am 7. Juni 2023

Dear all,

This complaint has been reopened as per Platincasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Veröffentlicht am 7. Juni 2023

Thank you AskGamblers Team,
given feedback from UK Team all pending Withdrawals for player have been paid out and we consider this complaint as resolved.

Thanks,
Platin Casino

AskGamblers
Veröffentlicht am 10. Juni 2023

Dear @Connoryoung123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.