I have 3 separate withdrawals which pending, it is well past the maximum withdrawal time through visa, which is 2 days. It has been nearly 5 days now, still heard absolutely nothing and my withdrawals are still pending.
I have made successful withdrawals in the past, so don’t understand why this has become a problem now?
Tried multiple times to contact customer service via email and live chat, each time I get no response of either.
I have attached proof of my pending withdrawals, also my verifcation status to show all my documents have been uploaded and approve including source of income. I will be closing my account as soon as this is resolved and not using platin anymore.
Beschwerde-Info
Still had nothing, no response from them and payments are still pending.

Dear Platincasino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hi,
please note this is about Platin Casino UK.
Have already contacted our UK Team and will get back soon as possible with an update on this case.
Thanks,
Platin Casino Affiliates
Thank you, I have still had no response from anyone, so if you can contact me as soon as you hear something.

Dear Platincasino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.

Dear all,
This complaint has been reopened as per Platincasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Thank you AskGamblers Team,
given feedback from UK Team all pending Withdrawals for player have been paid out and we consider this complaint as resolved.
Thanks,
Platin Casino

Dear @Connoryoung123,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Platincasino Beschwerden
- 21 von 32 gelöst
- 2 Tagen Durchschn. Antwortzeit
- 4 Tagen Durchschn. Lebensdauer
- 13,077 USD Durchschn. Betrag
-
Ungelöst
Platincasino - Meine Auszahlung noch nicht erfolgt
€350
Ungelöst
Platincasino - Meine Auszahlung noch nicht erfolgt
Ich habe seit 05.07.23 350€ ausgezahlt bei Platincasino und bis Heute steht auf meine Transaktionliste wartend drauf. Ich habe mehrere E-Mails ...
-
Ungelöst
Platincasino - Konto vollständig verifiziert, Auszahlung storniert
€100
Ungelöst
Platincasino - Konto vollständig verifiziert, Auszahlung storniert
[email protected] hat mitgeteilt, Konto vollständig verifiziert, Auszahlung beantragt, wird aber immer wieder storniert.Eine Erklärung wird ...
-
Ungelöst
Platincasino - Auszahlung von 100€ seit Dezember nicht möglich
€100
Ungelöst
Platincasino - Auszahlung von 100€ seit Dezember nicht möglich
Hallo,ich kämpfe seit Dezember dafür mein Geld (ca. 100€) bei Platincasino auszahlen zu lassen, leider bis dato ohne Erfolg, auch nach diverser ...
-
Gelöst
Platincasino - Auszahlung auf wartend seit dem 1. Februar
€450
Gelöst
Platincasino - Auszahlung auf wartend seit dem 1. Februar
Habe am 31.01 mehrere Auszahlungen beantragt, einmal 450€, einmal 100€ und einmal 150€. Die Auszahlung von 450€ steht seit dem 01.02 auf ...
Haben Sie Probleme mit Platincasino?